Martin Cusack

Effectively resolve any and all service requests and outage requests submitted through the Help Desk ticket queue. Provide Level 1 support to the organization by answering inbound calls and ...

Efficiently managed multi–ticket queue to successfully create and modify repair and order tickets Support small businesses via inbound calls to repair and rectify any issues with company o...

Built relationships with new and current customers including small business accounts Managed any and all inventory and cash reconciliation needs Properly calculate and troubleshoot all bi...

Match the customer’s needs for a laptop or PC accurately Consistently met goals set by leaders of tech team Virus Removal, PC Hardware and Software Maintenance Maintained up to date know...

Supervise the store during normal business hours Keep track of all inventory and up to date on any expiring product Properly handle all cash and POS transactions Adhere to all servsafe s...