Marlena Alston is a high-level expert, who works in Blue Cross Blue Shield of Michigan main office of which is in 275. on the position of Unit Lead from 2020. This person has earned professional experience in more than ten positions at different companies. Marlena Alston went to the Lawrence Technological University and was studying there from 2017 to 2017. This person has the following professional qualifications: Broadcast Technology, A. Philip Randolph Career and Technical Center, and Lean Six Sigma Greenbelt. Livonia, Michigan is the area, where this expert was known to be situated. Marlena's contacts are easily accessed through SoftwareOfficial on demand.
Name variants:
Marlena Alston
Last updated Jun 06, 2024
Contact Information
Last Update
Jul 7, 2022
Email
ma**@bcbsm.com
Location
Livonia, MI
Workplace
Colleagues
Work History
Unit Lead
600 east Lafayette Blvd, Detroit, MI 48226
from Jan 2020
Dispute Specialist
17187 north Laurel Park Dr SUITE 125, Livonia, MI 48152
Jul 2013 — Aug 2015
Supervisor
13700 Oakland Ave, Highland Park, MI
Trained, motivated, and monitored a team of fourteen Data- entry clerks.
Provided support and feedback to the team ensure optimal performance
Provided service observations by monitoring t...
Jun 2013 — Jul 2013
Crt Zone Supervisor and Escalations-Support
1 Verizon Way, Basking Ridge, NJ
Answered customer’s queries on individual contract terms.
Handled escalated calls and resolved customer concerns based on the escalated call type.
Monitored and followed up with customers...
2011 — 2012
Senior Customer Service Representative
1 Verizon Way, Basking Ridge, NJ
Used ACSS data based to access customer accounts for billing analysis.
Analyzed monthly bills, payment arrangements and provided recommendations for cost savings to customers.
Guided cust...
2008 — 2012
Executive Customer Service and Sales Assistant
Managed inventory and daily activities within assigned accounts such as GM, Ford, Chrysler, Delphi and Continental tires.
Communicated with freight companies to ensure products would be de...
Dec 2004 — May 2007
Education
2017 — 2017
2013 — 2017
CERTIFICATE OF HONOR in Business Services & Technology
from May 2010
2007 — 2008
CERTIFICATE OF HONOR in Business Services & Technology
Sep 2006 — May 2010
2005 — 2010
Occupations
Health Specialist
Hospital Care Professional
Health Professional
Health Practitioner
Skills
Customer Service
Management
Team Building
Customer Experience
Leadership
Microsoft Office
Telecommunications
Microsoft Excel
Customer Satisfaction
Training
Data Entry
Analysis
Call Centers
Employee Training
Project Management
Process Improvement
Powerpoint
Microsoft Word
Invoicing
Sales Management
Negotiation
Customer Retention
Public Speaking
Direct Sales
Sales
Team Leadership
Troubleshooting
Time Management
Coaching
Analytical Skills
Process Flow Documentation
Vendor Management
Reporting and Analysis
Communication
Technical Support
Allocations
Data Circuits
Reports
Cost Variance Analysis
Dispute Resolution
Cost Savings
Wireless
Outlook
Circuit Analysis
General Ledger
Strategic Planning
Medical Claims
Healthcare
Data Analysis
FAQs about Marlena Alston
What's the profession of Marlena Alston?
This professional's job is Unit Lead
What are the main profession of This expert?
These person's professions are Health Specialist and Hospital Care Professional
Where is Marlena Alston located?
Marlena is located in Livonia, Michigan.
Does the expert have the email address?
ma**@bcbsm.com is The expert's email address.
How many companies did Marlena Alston work at?
The professional worked at ten jobs.
Where has Marlena Alston studied?
Marlena studied at the Lawrence Technological University from 2017 to 2017.
What are the certifications of Marlena Alston?
The expert received the following certifications: Broadcast Technology, A. Philip Randolph Career and Technical Center, Lean Six Sigma Greenbelt, and Oakland Community College.
What languages does Marlena Alston speak?
Marlena Alston speaks English.