Mark Francen is a qualified expert, working in Mhk main office of which is in 728. on the position of Vp, Customer Executive???????? National and Regional Accounts from 2018. This expert gained professional experience in more than six positions at various companies. Mark Francen went to the Point Park University and received education from 1985 to 1989. Pittsburgh, Pennsylvania is the area, where this expert was lastly known to be located. This expert's phone and email can be easily accessed through this website by request.
Name variants:
Marc Francen,
Marcus Francen,
Markus Francen,
Marquis Francen,
Mark Francen
Last updated Jun 01, 2024
Contact Information
Last Update
Jul 11, 2022
Email
fd**@nc.rr.com, mf**@yahoo.com, fd**@263.net
Location
Pittsburgh, PA
Company
Mhk
Workplace
Vp, Customer Executive ???????? National and Regional Accounts
Work History
Vp, Customer Executive ???????? National and Regional Accounts
3031 north Rocky Point Dr west SUITE 300, Tampa, FL 33607
Promoted for excellent customer service and performance, I forge strong working relationships and expand opportunities within assigned flagship accounts, Aetna, Humana, and Cigna, I provide ...
Dec 2018 — Oct 2019
Executive Vice President Client Success
Collinsville, CT
Leading the strategic Client Success team who provides exceptional service to our Health Plan, PBM, TPA, Broker and Employer group clients. Our focus is delivering value through assisting cl...
from Oct 2019
Vp, Client Service Operations
3031 north Rocky Point Dr west SUITE 300, Tampa, FL 33607
Promoted for leadership and performance to direct client service operations. Worked directly with senior leadership to formulate and execute strategic plans driving increased revenue. Manage...
Mar 2016 — Dec 2018
Vp, Quality Solutions
3031 north Rocky Point Dr west SUITE 300, Tampa, FL 33607
Starting at Medhok, I designed and developed a first-rate member Complaints, Appeals and Grievances SaaS UI (user interface). Leading, training and motivating two direct reports with respons...
Jun 2013 — Mar 2016
Director of Customer Experience
6450 Highway 1, Rockledge, FL 32940
Served as a leader within the Health First Health Plans division. Leading the Medicare Advantage and Commercial member customer experience, I managed and mentored a 70+ person multi-discipli...
Jul 1, 2009 — May 1, 2013
Manager, Complaints and Grievances
600 Grant St, Pittsburgh, PA 15219
At UPMC, I provided operational leadership with full responsibility for appeals activities of the complaints and grievances program. Leading a 25 person team, I directed operational effectiv...
Mar 2005 — Jul 2009
Education
1985 — 1989
Occupations
Executive
Executive Vice President
Vice President
Engineer
Customer Service
Sales Specialist
Client Service Officer
Agent
Chief Executive
Sales Representative
Skills
Process Improvement
Management
Medicare
Managed Care
Hipaa
Healthcare
Health Insurance
Analysis
Customer Service
Healthcare Information Technology
Leadership
Strategic Planning
Insurance
Customer Experience
Healthcare Management
Project Management
Medicaid
U.s. Health Insurance Portability and Accountability Act
Call Centers
Software Documentation
Business Process Improvement
Healthcare Consulting
Training
Cross Functional Team Leadership
Vendor Management
Strategy
Consulting
Account Management
Healthcare Information Technology
Team Building
Performance Improvement
Coaching
Hmo
Employee Benefits
Healthcare Industry
Policy
Team Leadership
Data Analysis
Sales
Pre Sales
Newsletters
Quality Assurance
Software As A Service
Strategic Leadership
Client Services
Client Relations
Saas Development
Medicare Advantage
Health Plan Operations
FAQs about Mark Francen
What's the main profession of Mark Francen?
Mark Francen is a Executive Vice President Client Success.
What are the profession of The professional?
These person's professions are Executive and Executive Vice President
Where does Mark Francen live?
Pittsburgh, Pennsylvania is the place where Mark Francen currently lives
What is Mark Francen's email?
The professional's email is fd**@nc.rr.com and mf**@yahoo.com.
How many companies did Mark Francen work at?
The professional worked at six jobs.
Where has Mark Francen studied?
Mark studied at the Point Park University from 1985 to 1989.
What is professional industry that Mark Francen is connected to?
This person works in Insurance industry.
What are professional skills of Mark Francen?
This professional has skills in the following areas: Process Improvement, Management, Medicare, Managed Care, Hipaa, Healthcare, Health Insurance, Analysis, Customer Service, and Healthcare Information Technology.