Name variants:
Marik Daniel
Last updated Jun 05, 2024
Contact Information
Workplace
Colleagues
Work History
Account Administrator
Service Level Metrics analysis and presentation via data extrapolated from the Service-Now system of record.
Integration and migration of reporting metrics into Service-Now from previous tic...
from Oct 2012
Systems Integration Specialist
Albuquerque, NM
Installed and configured Client/Server Database applications using remote desktop tools. Installed the foundation applications including Sybase Advantage Database, MS SQL 2008 R2, and Netli...
Dec 2010 — Sep 2012
Global IS Program Manager
Management of Deskside and Helpdesk program provided by services companies.
Aug 2000 — Dec 2010
Multiple Account Supervisor
Provided technical and customer service training and oversite to multiple team accounts simultaneously. Managed staffing based on business trends. Researched and provided solutions proactiv...
Jun 1999 — May 2000
Customer Support Services
Monitored incoming phone queue, gathered customer entitlement, triage hardware and software issues, troubleshot and remediated issues, dispatched onsite support, researched high volume failu...
Dec 1995 — Jun 1997
Pilot Production Line Lead
Lead QA of processes and training over pilot production of high frequency ceramic radio filters.
Jan 1990 — May 1995
Education
2003 — 2006
1998 — 1999
1990 — 1993
1983 — 1985
1983 — 1983
1979 — 1983
Occupations
Executive
Manager
Sales Specialist
Account Service Manager
IT Professional
Data Analyst
Information Technology Specialist
Master of Science
Security
Operations Manager
Client Service Officer
Customer Service
Data Entry Specialist
Data Scientist
IT Specialist
Skills
Service Management
Project Management
Process Simulation
Asset Managment
Network Architecture
Integration
Disaster Recovery
Servers
Security
Microsoft Sql Server
Metrics Reporting
Business Intelligence
Change Management
Customer Escalation Management
Microsoft Technologies
Voip
Sharepoint
Telecommuting
Matrix Management
Cabling
Vendor Management
Customer Satisfaction
Sdlc
Business Process
Hardware
Enterprise Software
Leadership
System Administration
Troubleshooting
Software Project Management
Training
Outsourcing
It Strategy
Virtualization
System Deployment
Visio
Saas
Management
Software Documentation
Data Center
It Operations
Asset Management
Enterprise Architecture
Cross Functional Team Leadership
Cloud Computing
It Management
Program Management
Itil
Technical Support