Maria Ebrahimi is a high-skilled expert, who works in 101 Commerce main office of which is in 1. as a Customer Experience Manager from 2018. Maria Ebrahimi gained professional experience in more than nine positions at various companies. Maria Ebrahimi went to the University of California, Los Angeles and was studying there from 2010 to 2014. Santa Monica, California is the area, where this person was lastly known to be located. Maria's e-mail and phone can be accessed through SoftwareOfficial on demand.
Name variants:
Mary Ebrahimi
Last updated Jun 03, 2024
Contact Information
Last Update
Jun 30, 2022
Email
ma**@dollarshaveclub.com
Location
Santa Monica, CA
Company
101 Commerce
Workplace
Customer Experience Manager
Work History
Customer Experience Manager
3101 Bee Caves Rd, Austin, TX 78746
Manage customer support and experience for 8 distinct brands across multiple platforms, including Amazon, Shopify, Etsy, Houzz, and eBay
Hire, onboard, and develop a team of 5 VAs in the P...
from Aug 2018
Head of Customer Experience
318 Lincoln Blvd SUITE 200, Venice, CA 90291
Hire, onboard, and develop a team of 5 agents to respond to customer inquires via e-mail, text, chat, voice, and social
Decreased turnover on CS team from 100% in 2017 to 0% in the last 6 ...
Nov 2017 — Jul 2018
External Teams Manager, Customer Engagement
P/O Box 5688, Marina Del Rey, CA
Manage relationships with vendor contact centers in Denver and Oregon to ensure that over 120 agents meet quality and productivity metrics
Onboard a total of 80 agents to respond to custom...
Aug 1, 2016 — Nov 2017
Member Services and Phones Team Lead
P/O Box 5688, Marina Del Rey, CA
Promoted to team lead for our phone program after showing an aptitude in taking on escalated calls
Assisted in the launch of DSC's first live phone number
Developed a comprehensive traini...
Mar 2015 — Dec 2015
Member Services Associate
P/O Box 5688, Marina Del Rey, CA
Answered Member e-mails and manage e-mail responses to churn prevention e-mail campaigns in Zendesk
Correspond with up to 6 Members at once through LiveChat
Assisted in risk management by...
Jun 2014 — Mar 2015
Senior Clerk
Open, sort, and deliver invoices to the Accounting Department
Answer and direct incoming phone calls
Scan and Index confidential tax documents on a pc
Redaction of personal information t...
Sep 2011 — Jun 2014
Community Management Intern
389 5Th Ave, New York, NY 10016
Assist in editing profiles of creatives (graphic designers, artists, film producers) Research new talent and recruit for website
Dec 2013 — Jan 2014
Writing and Development Intern
727 west 7Th St, Los Angeles, CA 90017
Write music-related articles for company blog (contender.com/blog)
Update SEO tags on blog posts to promote traficking
Brainstorm taglines for website homepage
Assist in development and ...
Sep 2013 — Nov 2013
Server
Politely great and seat guests upon arrival
Take orders both on the phone and in person with a positive attitude
Use of a cash register to ring up guests
Mar 2010 — Sep 2011
Education
Occupations
Executive
Manager
Contractor
Sales Specialist
Consumer Goods Professional
Agents
Agent
Operations Manager
Independent Business Owners
Commodities Clerk
Brokerage Clerk
Sales Representative
Skills
Powerpoint
Research
Microsoft Excel
Customer Service
Editing
Photoshop
English
Outlook
Start Ups
Blogging
Html
Seo