Marcus Cheeks is a high-skilled professional, who works in Google Via Cognizant Technology Solutions on the position of Global Program Manager from 2017. Marcus Cheeks gained professional experience in more than ten positions at various companies. Marcus Cheeks went to the Golden Gate University and received education from 1991 to 1993. San Francisco, California is the area, where this professional was known to be settled. This person's phone and email can be accessed through SoftwareOfficial on demand.
Name variants:
Mark Cheeks
Last updated Jun 02, 2024
Contact Information
Last Update
Jan 29, 2016
Email
mc**@yahoo.com, mc**@yp.com, ma**@3com.com
Location
San Francisco, CA
Company
Google Via Cognizant Technology Solutions
Workplace
Global Program Manager
Work History
Senior Manager of Enterprise Systems and Experience
2247 Northlake Pkwy, Atlanta, GA 30345
Jun 2011 — Feb 2017
Director of Worldwide Installations and Us Account Management
8900 Shoal Creek Blvd, Austin, TX 78757
Managed Tier 1 & 2 Customer Support Operations responsible for resolving hardware, cellular, GPS, firmware, and other miscellaneous issues impacting the functionality of the product
Relaun...
Jan 2008 — Nov 2010
Director of Field Operations
• Responsible for the development and oversight of the Field Operations department comprised of all field installations, repair, training, QA, and all major field deployments.
• Oversaw the ...
2001 — 2008
Director of Field Operations
935 Stewart Dr, Sunnyvale, CA 94085
Responsible for the development and oversight of the Field Operations department comprised of all field installations, repair, training, QA, and all major field deployments.
Oversaw the de...
2001 — 2008
Call Center Manager
Selected and managed vendor relationships with Customer Operation and CRM providers
Developed KPI’s to measure Customer Operations productivity and quality
Co-led the development and impl...
Oct 2000 — Apr 2001
Senior Operations Site Manager
San Jose, CA
Project Managed (gathered requirements, set schedule, organized resources, and execution) the growth of the order administration operation from a team of 15 representatives supporting a sin...
1998 — 2001
Senior Operations Site manager (Contract)
• Responsible for the operations of the Receptionist/Operator and Corporate Distribution functions @ 3Com with two Functional Managers, a Recruiter, an HR Administrator and 60 employees.
• A...
1997 — 1998
Education
Occupations
Executive
Director of Operations
Supporting Member
IT Professional
Computer Software Professional
Director
Operations Manager
Team Member
Software Developers
Skills
Salesforce.com
Team Building
Account Management
SaaS
Start-ups
Cross-functional Team Leadership
Product Management
CRM
Solution Selling
Program Management
Process Improvement
Quality Assurance
Saas
Start Ups
Cross Functional Team Leadership
Crm
Sales Management
Marketing
Direct Sales
Sales
Mobile Devices
Product Marketing
Project Management
Business Development
Sales Process
Customer Service
Operations Management
Strategy
Project Planning
Management
Enterprise Software
Training
Customer Satisfaction
Leadership
Sales Operations
Telecommunications
Lead Generation
Strategic Partnerships
B2B
Human Resources
Logistics
New Business Development
Team Leadership
Wireless
Product Development
Vendor Management
Competitive Analysis
Analytics
Business Strategy
Cloud Computing
Contract Negotiation
Customer Retention
Executive Management
Strategic Planning