Name variants:
Mark Baker
Last updated Jun 05, 2024
Contact Information
Last Update
Jun 23, 2022
Email
ba**@dorsey.com, ma**@normandale.edu
Location
Minneapolis, MN
Company
Workplace
Contract Technical Writer
Minneapolis, MN
Industry
Mechanical or Industrial Engineering, Manufacture and sales of HVAC products and equipment, Hvac Sales Service & Mfg, Mfg Refrigeration & Heating Equipment & Whol Warm Air Heating & Air Conditioning, Mfg Refrigeration/Heating Equipment Whol Heat/Air Cond Equipment/Supplies, Whol Heat/Air Cond Equipment/Supplies Mfg Refrigeration/Heating Equipment, Mfg Refrig/Heat Equip Whol Appliances/TV/Radio Plumbing/Heat/AC Contr, Whol Air Filters
Colleagues
Work History
Contract Technical Writer
13600 Industrial Park Blvd, Minneapolis, MN 55441
Created several hundred marketing cut sheets for HVAC equipment accessories. Worked with engineers and marketing staff to ensure delivery of accurate and consistent documents.
Jan 2018 — Jul 2018
Technical Writer Intern
8111 Lyndale Ave south, Minneapolis, MN 55420
Created two technical documents: a service manual for Toro's BRC-28 brush cutter, and a general testing procedure manual. I performed line drawing manipulation with Adobe Illustrator and use...
May 2017 — Aug 2017
Academic Technology Assistant
9700 France Ave south, Bloomington, MN 55431
Performed telephone and deskside technical support.
Created documentation including wiring diagrams, quick-start guides, and detailed instructions.
Wired classrooms for A/V connectivity.
May 2014 — May 2015
It User Services
9700 France Ave south, Bloomington, MN 55431
Performed first-level telephone technical support.
Aug 2013 — May 2014
Computer Technician
50 south 6Th St SUITE 1500, Minneapolis, MN 55402
Configured, installed, and troubleshot desktop and laptop workstations.
Provided Level 2 support to help desk regarding operating system, virus, and malware related issues.
Configured Bla...
Jan 2004 — Aug 2013
Merchandising Specialist
320 north Elizabeth St, Chicago, IL 60607
Verified compliance with vendor plan-o-grams.
Created product and promotion awareness with on-site vendor teams.
Reported on inventory to generate order information.
Worked with retail a...
Jan 2003 — Jan 2004
Merchandising Supervisor
Miami, FL
Designed and implemented effective product displays.
Trained and managed merchandising and stock staff.
Assessed and maintained sales floor inventory levels.
Jan 2000 — Jan 2003
Education
2015 — 2017
2010 — 2014
1997 — 2000
Occupations
Supervisor
IT Professional
Technical Writer
Sales Specialist
Equipment Tools Purchasing Agent
Apprentice
Cutter
Designer
Illustrator
Managers
Technical Communicator
Author
Department Store Salesperson
Retail Salesperson
Student Worker
Graphic Design Specialist
Graphic Designer
Skills
Troubleshooting
Hardware
Microsoft Office
Networking
Operating Systems
Help Desk Support
Windows Xp
Technical Support
Printers
Computer Hardware
Active Directory
Windows 7
Blackberry
Laptops
Citrix
Technical Writing
Windows Server
Technical Documentation
Linux
Print Servers
Line Editing
Dhcp
Blackberry Enterprise Server
Customer Service
Workstations
Dell Computers
Madcap Flare
Software Installation
Printer Support
Indesign
Adobe Creative Suite
User Documentation
Hardware Support
Technical Editing
Heuristic Evaluation