Marcelo Diaz is a high-level expert, that works in Rally National on the position of Director De Operaciones since 2019. Marcelo gained professional experience in more than six positions at different companies. This professional has these professional qualifications: Copc. Salinas, California is the area, where this person was lastly known to be settled. Marcelo Diaz's email address and phone are easily accessed through this website on demand.
Name variants:
Marcelo Diaz
Last updated Jun 05, 2024
Contact Information
Last Update
Jul 10, 2022
Email
ch**@live.com, fm**@prodigy.net.mx
Location
Salinas, CA
Company
Rally National
Workplace
Director De Operaciones
Work History
Director De Operaciones
Contact Center Research for nation wide outbound sales (outbound) for the Energy and Entertaiment Industry-leading companies. I serve as a liason between LatinAmerica service centers and our...
from Mar 2019
Call Center Operations Manager
13700 Oakland St, Highland Park, MI 48203
Operations management for a BPO operation (Back Office)
Responsible for 80+ agents plus 5 supervisors,1 trainer 2 reporting analysts.
I am responsible for reaching and surpassing the acco...
Mar 1, 2014 — Mar 2016
Call Center Operations Manager Telvista Inc
1607 Lbj Fwy, Dallas, TX
Account management and operations management for a call center that includes multi account support for a BPO, E/Commerce, sales and back office operations. Responsible for 200+ agents plus 1...
Jun 1, 2012 — Mar 1, 2014
Call Center Customer Service Manager
901 Main Ave, Norwalk, CT 06851
I reported to the Operations Manager. I managed the Customer service department. I was responsible for the launch of bilingual support for 14 portfolios.
Sep 2004 — Apr 2007
Education
2011 — 2011
1996 — 2000
1995 — 2000
1995 — 2000
Occupations
Executive
Director
Chief Executive Officer
Operations Manager
Corporate Executive
Chief Executive
Skills
Call Center
Quality Management
Quality Assurance
Training and Development
Training Delivery
Quality Auditing
Copc
Customer Satisfaction
Customer Service
Customer Retention
Outsourcing
Continuous Improvement
Contact Centers
Leadership Development
Management
Technical Support
Customer Experience
Bpo
Process Improvement
Performance Management
Operations Management
Team Management
Service Delivery
Coaching
Training
Team Leadership
Team Building
Program Management
Telecommunications
Change Management
Cross Functional Team Leadership
Performance Improvement
Leadership
Recruiting
Data Analysis
Call Centers
Analysis
Employee Training
Human Resources
Workforce Management
Vendor Management
Inbound Marketing
Call Center Development
Business Process Improvement