Leza R Holston is a qualified professional, who works in Guidepoint main office of which is in 4. as a Per Diem Consultant, Customer Experience, Consumer Products and Services from 2019. Leza has earned professional experience in more than seven positions at various companies. Leza R Holston went to the Georgetown University and was studying from 2017 to 2018. Leza has such qualifications as Six Sigma. Fort Lauderdale, Florida is the area, where this professional was known to be settled. The person's email address and number are easily accessed through this website by request.
Name variants:
Leza Holston
Last updated Jun 02, 2024
Contact Information
Last Update
Jul 12, 2022
Location
Fort Lauderdale, FL
Company
Guidepoint
Workplace
Per Diem Consultant, Customer Experience, Consumer Products and Services
Work History
Per Diem Consultant, Customer Experience, Consumer Products and Services
675 Avenue Of The Americas FLOOR 2ND, New York, NY 10010
from Jun 2019
Senior Director, Contact Center Operations, Customer Experience
Florida
Collaborate with department-level leadership (Deans, AVPS, VPs, Chief Officers and Vice Provost) teams to support technology (IT), Admissions, Advising, Enrollment and Recruitment services t...
from Jun 2018
Senior .Manager,Customer Success and Contact Center Operations
Work with global contributors to develop scale, growth and brand recognition strategies in support of US operations.
Collaborate with staff at all organizational levels and in all division...
Apr 2017 — Jun 2018
Manager,Sales and Contact Center Operations
25 Progress Ave, Seymour, CT 06483
2016 — Apr 2017
Learning and Development Specialist and Sales Coach
Wallingford, CT
Drove performance through metric development for call handling, quality assurance scores and productivity score cards.
Developed weekly and monthly incentive programs, and implemented KPIs...
2015 — 2016
Manager, Sales and Retail Operations and Customer Relations Manager
Philadelphia, PA
Directed 50 sales consultants as a district manager overseeing three stores.
Generated $1MM to $3MM at each store through sales, customer support and team leadership.
Assessed competitor ...
2014 — 2015
Supervisor,Technical Support and Contact Center Operations
1111 Stewart Ave, Bethpage, NY 11714
Managed a 400-seat call center operation.
Tracked and monitored activities to drive a one-call resolution culture.
Prioritize service issues, collaborating with cross-functional managers ...
2005 — 2014
Education
2017 — 2018
from 2018
2015 — 2016
2014 — 2016
2011 — 2014
Occupations
Executive
Senior Director
Counselor
HR Specialist
Recruitment
Subject Matter Expert
Senior Manager
Operations Manager
Advisor
Skilled Professional
Skills
Management
Customer Service
Team Building
Leadership
Training
Team Leadership
Customer Satisfaction
Coaching
Performance Management
Customer Experience
Process Improvement
Strategic Planning
Crm
Cross Functional Team Leadership
Performance Appraisal
Employee Engagement
Organizational Development
Key Performance Indicators
Higher Education
Artificial Intelligence
Analytical Skills
Budget Management
Contact Centers
Business Process Outsourcing
Customer Support
Call Center Development
Crm Integration
Kpi Implementation
Voice of the Customer Analysis
Voice of the Customer
Planning Budgeting and Forecasting
Performance Benchmarking
Kpi Dashboards
Strategic Initiatives
Operations Management
Leadership Development
Metrics Reporting
Budgeting
Integration
Project Management
FAQs about Leza R Holston
What's the main profession of Leza R Holston?
This professional's job is Senior Director, Contact Center Operations, Customer Experience
What are the profession of The professional?
These person's professions are Executive and Senior Director
Where is Leza R Holston located?
Leza R Holston is located in Fort Lauderdale, Florida.
Where did Leza R Holston work?
Leza R Holston worked at Guidepoint, Broward College.
Where has Leza R Holston studied?
Leza studied at the Georgetown University from 2017 to 2018.
What are the certifications of Leza R Holston?
This professional received the following certifications: Six Sigma.
What languages does Leza R Holston speak?
Leza R Holston speaks French, English, and Spanish.
Are there any professional industries, that Leza R Holston is connected to?
Leza works in Higher Education industry.