Lexy Desrosiers is a eficient expert, who works in Alorica main office of which is in 94. as a Executive Director, Client Services since 2012. Lexy Desrosiers gained professional experience in more than ten positions at different companies. Lexy Desrosiers went to the State University of New York at Oneonta and got education from 1993 to 1997. This expert has such qualifications as Six Sigma Lite - Yellow Belt. Atlanta, Georgia is the area, where this professional was known to live. The professional's email address and number are accessed through SoftwareOfficial on demand.
Name variants:
Alexandra Desrosiers
Last updated Jun 01, 2024
Contact Information
Last Update
Jul 13, 2022
Email
le**@alorica.com, ld**@ryla.com
Location
Atlanta, GA
Company
Alorica
Workplace
Executive Director, Client Services
Work History
Executive Director, Client Services
Kennesaw, GA
Responsible for the regional management of client services team inclusive of multiple domestic and offshore sites. Serves as client liaison managing/developing client relationships with exi...
from Jun 2012
Vice President, Operations
Kennesaw, GA
Responsible for meeting and exceeding financial and operational performance targets for five domestic call center locations supporting seven clients. Evaluated performance related to Key Pe...
Jan 2012 — Jun 2012
Vice President, Customer Support Services
Kennesaw, GA
Responsible for the regional management and strategic direction of all support initiatives for call center operations including training, quality, recognition, reporting and communciations. ...
Jan 2011 — Dec 2011
Assistant Vice President, Learning Services and Quality
Kennesaw, GA
Responsible for planning launch of new business projects in call centers and managing performance of training and quality personnel to meet unique business goals for more than 12 Fortune 500...
Jan 2009 — Dec 2010
Senior Director, Training and Quality Assurance
Kennesaw, GA
Led team of Trainers and Quality Assurance Leaders assigned to various key accounts ranging from $1MM to $25MM in annual revenue. Directed training coordination to launch offshore client pr...
Aug 2007 — Dec 2008
Director, Client Services
Kennesaw, GA
Responsible for 50% of the organization's client porfolio valued at $25MM. Partnered with internal departments to maintain client relationships and improve service levels for project growth...
Jul 2004 — Jul 2007
Director, Training & Development
Woodstock, GA
First employee hired into startup company (Ryla, Inc) that evolved into Atlanta's fastest growing private company. Responsible for the establishment and growth of the company's training dep...
Jun 2002 — Jun 2004
Project Manager, Teleservices
Bethlehem, PA
Supported national call center operations delivering advanced training classes specializing in severe risk fraud, corporate linkage and credit reporting. Managed quality and sales improveme...
Jun 2000 — Jun 2002
Regional Project Coordinator, Teleservices
Bethlehem, PA
Developed and maintained monthly sales and quality recognition program for 475 national call center associates. Chaired multi-purpose meetings focused on best practices for sales lead gener...
Mar 1999 — May 2000
Business Analyst
Dickson City, PA
Responsible for contacting business principals and obtaining their business information in a call center enviroment, while meeting and exceeding objectives in the following statistical areas...
Jun 1997 — Feb 1999
Education
1993 — 1997
Occupations
Executive
Vice President
Chief Executive Officer
Chief Executive
Corporate Executive
Skills
Call Centers
Process Improvement
Crm
Vendor Management
Training
Leadership
Team Building
Workforce Management
Management
Performance Management
Call Center
Lead Generation
Bpo
Human Resources
Program Management
Contact Centers
Coaching
Business Development
Recruiting
Organizational Development
Customer Relationship Management
Time Management
Quality Assurance
Business Process Improvement
Training Facilitation
Change Management
Business Writing
Workshop Facilitation
Criterion Referenced Instruction
Information Mapping
Facilitation of Meetings
Instructional Module Design
Civil Treatment and Value Ethics Training Facilitator
Effective Supervisory Skills
Professional Supervisory Skills
Coaching and Development
Hiring For Success Certified
Conflict Management Certified
FAQs about Lexy Desrosiers
What is the main profession of Lexy Desrosiers?
Lexy is a Vice President Client Solutions.
What jobs is Lexy proficient at at?
Lexy Desrosiers is proficient at Executive and Vice President jobs.
Where does Lexy Desrosiers live?
Atlanta, Georgia is the place where Lexy Desrosiers lives
Does Lexy have the email address?
le**@alorica.com and ld**@ryla.com is Lexy Desrosiers's email address.
Where did Lexy Desrosiers work?
This expert worked at Alorica, Alorica.
What education does Lexy Desrosiers have?
Lexy studied at the State University of New York at Oneonta from 1993 to 1997.
What are the certifications of Lexy Desrosiers?
Lexy Desrosiers received the following certifications: Six Sigma Lite - Yellow Belt.
What languages does Lexy Desrosiers speak?
Lexy Desrosiers speaks English.