Laurel Howard Poertner is a skilled expert, working in F5 Networks main office of which is in 77. as a Director, Knowledge Services from 2019. Laurel Howard Poertner gained professional experience in more than 11 positions at various companies. Laurel Howard Poertner went to the Inglemoor Senior High School and received education. This person has the following professional qualifications: Knowledge Centered Support Practices V5 and Knowledge Centered Support Trainer. Bothell, Washington is the city, where this expert was known to live. This expert's contacts are accessed through SoftwareOfficial on demand.
Name variants:
Laurie Poertner
Last updated May 31, 2024
Contact Information
Last Update
Jul 11, 2022
Email
la**@aptean.com, la**@consona.com, lp**@coveo.com
Location
Bothell, WA
Company
Workplace
Director, Knowledge Services
Seattle, WA
Industry
Computer Networking, Manufacturing, Computer and Electronic Product Manufacturing, Computer and Peripheral Equipment Mfg., Sales, Computer Integrated Systems Design, Public Relations Services, Custom Computer Programming Services, Electronic Computer Manufacturing, Computer Systems Design Services, Internet Hardware & Software P
Colleagues
Work History
Director, Knowledge Services
401 Elliott Ave west, Seattle, WA 98119
Proudly leading a team of knowledge curators to help make the employees and customers equally successful at finding answers exactly when and where they need them.
from Mar 2019
Knowledge Strategist
4004 northeast 4Th St SUITE 107-476, Renton, WA 98056
To strategize is to be a forward thinker, a planner, someone who looks out into the future. I help teams review their knowledge systems and programs' current state as a first step to lookin...
Aug 2015 — Mar 2016
President
Responsible for delivering highly specialized, tailored business consulting services primarily focused around Knowledge Management processes, Knowledge Centered Support (KCS) practices, and...
Apr 2015 — Mar 2016
Head of Training Services
Responsible for providing, managing and developing technical training services operations and business advisory services to help Coveo customers get the highest success from their Coveo Inte...
from Mar 2016
Director, Knowledge Management
4325 Alexander Dr SUITE 100, Alpharetta, GA 30022
Responsible for managing the operations of Aptean's enterprise Knowledge Management solution, Knova.
Drive adoption throughout the Aptean Customer Support and Education organization of Kno...
Oct 2012 — Jul 2015
Vp, Global Support Operations
450 east 96Th St, Indianapolis, IN 46240
Manage a management team of 5 managers and total team of over 30 support employees across five countries and seven different locations. Served on the top level leadership team reporting dire...
Sep 2009 — Oct 2012
Director, Global Support Operations
450 east 96Th St, Indianapolis, IN 46240
Moved from the ERP business unit to the CRM business unit where the type of customer support changed from high volume, end-user support to lower volume, highly complex and more technical typ...
Jan 2008 — Sep 2009
Director, Customer Support and Education
450 east 96Th St, Indianapolis, IN 46240
Responsible for managing the support teams for the two largest ERP products, Intuitive ERP and Made2Manage. Managed day to day support operations in a call center environment handling 30,000...
Jul 2006 — Jan 2008
Director, Technical Services
450 east 96Th St, Indianapolis, IN 46240
Responsible for managing the support and Quality Assurance teams for the Intuitive ERP product. Managed a total of 8 people. Member of a 6 member executive team reporting directly to the Pre...
Feb 2003 — Jul 2006
Product Implementation Consultant
450 east 96Th St, Indianapolis, IN 46240
Responsible for implementing and upgrading the Intuitive ERP product onsite at customer facilities.
Jan 2000 — Feb 2003
Occupations
Executive
Director
IT Professional
Computer Software Professional
Operations Manager
Software Developers
Skills
Release Management
Business Analysis
Technical Support
Project Management
Knowledge Management
Enterprise Software
Professional Services
Saas
Crm
Software Project Management
Cloud Computing
Erp
Software Implementation
Management
Team Management
Product Management
Leadership
Microsoft Sql Server
Program Management
Call Centers
Business Intelligence
Software Development
Integration
Business Process
Vendor Management
Customer Relationship Management
Software As A Service
Enterprise Resource Planning
Coveo