Name variants:
Laurence Swain
Last updated Jun 02, 2024
Contact Information
Last Update
Jul 10, 2022
Email
ls**@rapidlegal.com, la**@connectandsell.com
Location
Parker, CO
Company
Workplace

Colleagues
Work History
Business Development
600 California St, San Francisco, CA 94108
Contract position analyzing business development and launch strategies for a new Software as a Service platform.
May 2014 — Jan 2015
Vice President of Customer Success
1730 Blake St SUITE 420, Denver, CO 80202
Led Customer Success team for this cloud-based productivity platform, responsible for on-boarding clients, guiding them through adoption, and ensuring ongoing success. Reduced subscription a...
Apr 2013 — Jan 2014
Director of Event Services
1 south Wacker Dr SUITE 1100, Chicago, IL 60601
Led operations team delivering virtual event and audio/video webcasting services on the company’s SaaS platform. Oversaw project management, consulting, virtual environment & webcast product...
Oct 2009 — Mar 2013
Vice President of Operations
15345 Fairfield Ranch Rd SUITE 200, Chino Hills, CA 91709
Managed Operations department of 10 branch offices across CA and Information Technology support team for this online services provider.
Led transition from legacy order management system t...
May 2008 — Aug 2009
Director of Professional Services, Americas
1300 Island Dr SUITE 202, Redwood City, CA 94065
Responsible for revenue delivery and customer implementations in the Americas region for this Active RFID solution provider.
Key member of team that drove worldwide services margin from -3...
Jun 2006 — Apr 2008
Manager, Professional Services
Managed design and delivery of custom online applications to customers and partners of this Software-as-a-Service (SaaS) provider. Product Manager for customer applications. Standardized sol...
Aug 2004 — May 2006
Director of Program Management
Director of Program Management. Led company-wide efforts to coordinate the planning, execution, and readiness for product releases. Created the company milestone plan for two simultaneous pr...
2000 — 2004
Principal
1101 5Th Ave #345, San Rafael, CA 94901
Managed 8-member consulting team with oversight of 3 project managers and up to 5 simultaneous consulting engagements. Member of 4-person leadership team formed following 6 consecutive quart...
1997 — 2000
Education
2007 — 2009
Jun 1995 — 1997
Sep 1985 — 1990
Occupations
Executive
Vice President
IT Professional
Computer Software Professional
Chief Executive
Software Developers
Skills
Saas
Product Management
Salesforce.com
Management
Enterprise Software
Professional Services
Project Management
Program Management
Crm
Account Management
Solution Selling
Customer Service
Customer Support
Cross Functional Team Leadership
Leadership
Customer Satisfaction
Strategic Planning
Business Development
Analytics
Product Development
Integration
Software As A Service
Team Building
Sales
Consulting
Customer Relationship Management
Operations Management
Training
B2B
Management Consulting
Customer Relations
Business Process
B2B Software
Project Planning
Security
Managed Services