Larry Muzzy is a qualified expert, working in Chase main office of which is in 4. on the position of Associate - Operational Team Manager from 2016. Larry Muzzy gained professional experience in more than 17 positions at different companies. Larry Muzzy went to the Vincennes University and got education there from 1975 to 1977. This person has these professional qualifications: Six Sigma Green Belt - Trained, Train the Trainer, and Leadership Workshops. Tampa, Florida is the area, where this professional was known to live. The professional's email address and number can be easily accessed through SoftwareOfficial on demand.
Name variants:
Laurence Muzzy
Last updated Jun 02, 2024
Contact Information
Workplace
Colleagues
Work History
High Value Servicing Lead
1680 Capital One Dr, Mclean, VA 22102
Reports directly to Unit Manager. Responsible for meeting and exceeding expectations for Capital One higher limit credit card holders. Solve complex financial situations, manage account inf...
Oct 2011 — Jan 2015
Director of Call Center Operations
2550 Northwest Pkwy, Elgin, IL 60124
Reported directly to President. Responsible for multi-client customer service with staffing over 250.
P&L responsibility for $7MM annually.
Managed up to six direct reports.
Introduced p...
Dec 2008 — Jan 2010
Vice President of Call Center Operations
Reported directly to President. Responsible for multi-site call centers with staffing over 500.
P&L responsibility for $12MM annually.
Responsible for six direct reports.
Introduced clie...
Jun 2007 — Nov 2008
National and International Sales Manager
Reported directly to Vice President of Operations. Reviewed 14 call centers (Canada, US, and Philippines); responsible for finding areas of opportunity within sales, quality, retention, repa...
Oct 2006 — May 2007
National / International Sales Manager
Reported directly to Vice President of Operations. Managed 14 call centers with direct-report center managers (Canada, US, and Philippines); responsible for finding areas of opportunity with...
Oct 2006 — May 2007
Call Center Manager
350 southwest 12Th Ave, Deerfield Beach, FL 33441
Reported to Director of Operations. Designed 50-seat, start-up call center for outbound sales. Designed operations metrics, and updated training, installed motivational incentive resulting i...
Jun 2005 — Sep 2006
Call Center Manager
Reported to Director of Operations. Designed 50-seat, start-up call center for outbound sales.
•P&L responsibility for $3MM annually; managed 2 direct reports, 4 indirect reports.
•Desi...
Jun 2005 — Sep 2006
Sales Development Manager / Call Center Manager
Reported directly to Vice President of Operations. Developed award-winning training and leadership program; implemented nationally to more than 20-Sears Marketing Centers; received successiv...
May 1998 — Jul 2001
Product Spokesperson
Principal/owner. Responsible for product representation on national direct response electronic retailing networks and national infomercials; seen on QVC, HSN, Jewelry Television, and Gem Sho...
Dec 1996 — Jun 2005
Director of Operations
Reported directly to Company President. Led start-up implementation of programming; managed 60 professionals (including studio technicians, product coordinators, and talent).
•Preparation o...
Mar 1995 — Dec 1996
Show Host
Reported to Director of On-Air Programming. One of the original show hosts; sales host trainer, sales team representative for purchasing and customer service.
•Sales leader, consistently ach...
Feb 1986 — Mar 1995
Education
1975 — 1977
1971 — 1975
Occupations
Executive
Director
Chairperson
Engineer
Customer Service
Sales Specialist
Client Service Officer
Supplier
Vice President
Agents
Operations Manager
Chief Executive
Services Professional
Sales Representative
Skills
Call Center
Customer Retention
Operations Management
Workforce Management
Customer Experience
Call Center Development
Inbound Marketing
Telemarketing
BPO
P&L Management
Process Improvement
Customer Satisfaction
Contact Centers
Team Building
Management
CRM
Call Centers
Marketing
New Business Development
Retail
Leadership
Executive Management
Business Planning
Human Resources
Start-ups
Sales
Sales Management
Strategic Planning
Program Management
Performance Management
Account Management
Business Development
Customer Service
Coaching
Training
Direct Marketing
Budgets
Crm
Outsourcing
Team Leadership
Start Ups
Bpo
P&L Management
Time Management
Forecasting
E Commerce
Recruiting
Interviews
Sales Operations
Negotiation
B2B
Cross Functional Team Leadership
Lead Generation
Customer Acquisition
Larry came to AB&C Group when the call center operations did not have any direction. He quickly added upsells to the mix
increasing sales by 15%. Larry has a very positive personality and works great in peer-to-peer relationships. He also managed to reduce costs as a percent of sales by 10% during his tenure. Gary Kazmer- President AB&C Group
Call Center Senior Leadership
Trainer
Motivational Team Player