Lane O'brien

Clients ranging from small businesses to large hospitals Modified firewalls, gained access to locked machines, configured networking Upgraded client machines, worked with a wide-arrange o...

Provided support via phone, e-mail, and chat. Troubleshot customer systems remotely and correctly identified issues Advised customers on business decisions with software Worked with SQL,...

Installed equipment at many assigned sites Trained customer employees in various tasks, including simple repairs and maintenances. Met SLA’s by other company contracts, including vending ...

Provide entertainment for attendees in-costume, on-stage and as well at events containing up to 2,000+ viewers in a single room Able to execute improvisational techniques when under pressu...

Set rooms to meet requirements of customer needs Set for up for events that ranged from 20 people to 900 people Heavy-lifting work - 50lbs to 300lbs, worked with team to safely move objec...

Collect and recompile all data team work at day end and send to superior in email. Check for any signs of signature cheating; if such, report, as this is a criminal offense. Keep work ar...

Dealt with customers on a daily basis Dealt with customer's problems such as graphics, updating and AP AeriaPoints) Merged customer records for delivery to superiors for customer rewards...