Koral Couch is a high-level professional, that works in CutisPharma, Inc on the position of Manager of Customer Services since 2013. This expert gained professional experience in more than six positions at different companies. Koral Couch went to the Kaplan University and was studying there from 2005 to 2006. Koral has such professional qualifications as Present With Impact, Dale Carnegie Course, and High Impact Presentations. Nuttings Lake, Massachusetts is the city, where this person was known to settle. This expert's email address and phone number can be easily accessed through SoftwareOfficial on demand.
Name variants:
Koral Couch
Last updated May 31, 2024
Contact Information
Last Update
Jul 4, 2022
Email
kc**@cutispharma.com
Location
Nuttings Lake, MA
Company
CutisPharma, Inc.
Workplace
Manager of Customer Services
Work History
Customer Service Supervisor
• Employee management
• Call quality
• Call coaching/Monitoring
• Obtaining new clients/phone lists
• Running reports from the ACT! database and Crystal reports
• Spreadsheet summaries(sta...
from Jun 2008
Customer Service Representative
• Liaison between Sales and Service Representatives
• Generate reports from AS400 database detailing customer inquiries, issues, and service performance.
• Responsible for coordinating speci...
2006 — 2008
Customer Service supervisor
• Managed client teams consisting of Customer Service Representatives, Registered Nurses and Administrative staff.
• Improved level of Customer Service by creating uniform job aides, consis...
Mar 2002 — Jun 2006
Customer Service Supervisor
• Managed Schedule and attendance of production employees
• Assisted in managing workflow by creating a schedule which met both employee and business needs.
• Data entry of call center stati...
Feb 1993 — Mar 2002
Education
2005 — 2006
Occupations
Executive
Senior Manager
Manager
Customer Service Supervisor
Operations Manager
Supervisors
Skills
Customer Experience
Sales
Process Improvement
Microsoft Office
Microsoft Excel
Management
Call Center Development
Customer Support
Leadership
Workforce Management
Operations Management
Training
Conflict Management
Software Documentation
Data Entry
Call Centers
Outlook
Vendor Management
Customer Service
Customer Satisfaction
Pharmaceutical Industry
Office Administration
FAQs about Koral Couch
What's the main profession of Koral Couch?
Koral Couch is a Senior Manager of Customer Services.
What are the main profession of The expert?
These person's professions are Executive and Senior Manager
Where does Koral Couch live?
The expert lives in Nuttings Lake, Massachusetts.
Does the professional have the email address?
kc**@cutispharma.com is Koral Couch's email address.
Where did Koral Couch work?
This expert worked at CutisPharma, Inc., CutisPharma.
Where has Koral Couch studied?
Koral studied at the Kaplan University from 2005 to 2006.
Are there any professional certifications, that Koral Couch has?
This expert received the following certifications: Present With Impact, Dale Carnegie Course, High Impact Presentations, Lead Change Effectively, and License Live Online Training.
Are there any professional industries Koral Couch is connected to?
This person works in Pharmaceuticals industry.