Kelsey Linnae Edmonson

· Strong communications skills and excellent customer service skills · Acted as a liaison between clients and various corporate departments · Coordinated all email and answering service m...

Prepare and set up continental breakfast, refilling when necessary Handle all aspect of hotel industry procedures such as, check in/check out guest, maintaining database, cash handling, ch...

Conduct outbound calls to subscribers interested in the Network to provide assistance, site tours and education Answer and log all incoming calls and emails Communicate with management re...

Provide and process incoming e-mail support and error resolution for all aspects of the consumer gift card industry for clients as well as their customers Support multiple applications for...

Process inbound/outbound telephone, chat sessions and emailed inquiries including essential research and data tracking for Clients utilizing all database functions and other support applica...

Process inbound calls including essential customer research and data tracking for customer and employee queries utilizing all database functions and other support applications Provide tech...

Answer inbound Customer Service/ Rapid Reward calls Plan itineraries and arrange accommodations and other travel services Book transportation, car and hotel reservations Print and/or ema...

Answer inbound sales calls within the guidelines set out by the call center management Process inbound sales calls including initializing and researching customer inquires utilizing databa...

Ensure all calls are handled professionally and provide direction and guidance to ensure achievement of the quality goal of 97% or higher Call monitoring and posting with each sales associ...

Responsible for accounting policies and procedures for accounts payable / receivable, monthly billing, customer service inquiries Responsible for updating GL Accounts Perform various word...

Answer inbound sales calls within the guidelines set out by the client and call center management Act as liaison between Supervisors and Sales Associates Counsel and train Sales Associate...

Balance branch accounts and transactions Handle customer support / service issues. Observation reviews on employees bank logs, overdraft, return items, non-sufficient funds, ATM processin...