Keisha Henderson is a high-level professional, that works in Association For Talent Development (Atd) main office of which is in 112. on the position of Project Manager, Conference Registration since 2016. This person gained professional experience in more than six positions at various companies. Keisha Henderson went to the Columbia Southern University and was studying there from 2008 to 2011. Washington, DC is the area, where the professional was lastly known to live. Keisha's contacts can be easily accessed through this website by request.
Name variants:
Keisha Henderson
Last updated May 30, 2024
Contact Information
Last Update
Jun 24, 2022
Location
Washington, DC
Company
Association For Talent Development (Atd)
Workplace
Project Manager, Conference Registration
Work History
Project Manager, Conference Registration
1640 King St, Alexandria, VA 22314
Nov 2016 — Oct 2018
Associate Director, Member Care
Evaluate interactions between associates and customers to assess personnel performance and customer satisfaction
Evaluate customer information to explore issues, develop potential solution...
from Oct 2018
Customer Care Manager
1640 King St, Alexandria, VA 22314
Oversaw the Customer Service department and ensured the company delivered the highest level of customer service possible. Managed, trained, coached, and mentored employees. Guaranteed that ...
May 2013 — Nov 2016
Program Manager
2318 Mill Rd, Alexandria, VA 22314
Managed daily operations ensuring quality member service was consistently delivered by having a strategic focus on staff management and training. Managed quality assurance program, training ...
Dec 2011 — May 2013
Call Center Manager
2900 Crystal Dr, Arlington, VA 22202
Managed the Customer Service team in ensuring high-quality service and support for members, customers, and the association. Dedicated to fine-tuning the customer service culture to be more n...
Apr 2011 — Dec 2011
Education
2008 — 2011
2006 — 2008
1993 — 1998
1995 — 1998
Occupations
Executive
Deputy Director
Project Manager
Organization Management
Non-Profit
Partner
Sales Specialist
Supplier
Deputy Manager
Chief Executive
Project Managers
Operations Manager
Services Professional
Sales Representative
Skills
Training
Leadership
Call Centers
Management
Process Improvement
Customer Service
Performance Management
Change Management
Operations Management
Quality Assurance
Team Building
Project Management
Customer Satisfaction
Coaching
Project Planning
Program Management
Recruiting
Business Process Improvement
Analysis
Microsoft Excel
Powerpoint
Strategic Planning
Reviews
Customer Experience
Team Leadership
Microsoft Word
Policy
Workforce Management
Customer Service Management
Employee Relations
Budgets
Leadership Development
Vendor Management
Software Documentation
Crm
Organizational Development
Outlook
Time Management
Employee Training
Access
Start Ups
Employee Benefits
Data Analysis
Insurance
Performance Improvement
Risk Management
Visio
Human Resources
Business Analysis
Cross Functional Team Leadership
FAQs about Keisha Henderson
What's the main profession of Keisha Henderson?
Keisha Henderson is a Associate Director, Member Care.
What are the profession of This expert?
These person's professions are Executive and Deputy Director
Where does Keisha Henderson live?
They currently lives in Washington, DC.
How many companies did Keisha Henderson work at?
The professional worked at six jobs.
Where has Keisha Henderson studied?
Keisha studied at the Columbia Southern University from 2008 to 2011.
Are there any special industries, that Keisha Henderson works in?
This person works in Non-Profit Organization Management industry.
Are there any special skills, that Keisha Henderson has?
Keisha has such skills as Training, Leadership, Call Centers, Management, Process Improvement, Customer Service, Performance Management, Change Management, and Operations Management.