Name variants:
Katherine Johnson,
Kathleen Johnson
Last updated May 31, 2024
Contact Information
Last Update
Jun 23, 2022
Email
ka**@prometric.com, dj**@verizon.net
Location
Baltimore, MD
Company
Workplace
Dispatcher
Baltimore, MD
Industry
Consumer Services, Appliance Repair, Drain Pipe, Excavators, Gas Leak Repair, Heating & Air Conditioning/hvac, Marble & Granite, Plumbing, Drain Cleaning, Bathroom & Kitchen Remodeling, Sewer Cleaning, Water Heaters, Water Softeners, Wells
Colleagues
Work History
Customer Care Representative - Service and Receptionist
9065 Guilford Rd, Columbia, MD 21046
Schedule technicians in assigned territory using ADS (Automated Dispatch System).
Will provide support to customers experiencing equipment issues.
Reduce service request volume by trouble...
Jul 2011 — Jul 2012
Customer Service Representative
Philadelphia, PA
Elicits and records customer information and inquiries, following
prompts from a computerized system.
Promotes and sells services, enters and confirms sales. .
Process orders, forms, app...
Jan 1996 — Jan 2000
Education
2014 — 2018
upto
1983 — 1985
1979 — 1983
Occupations
Dispatcher
Sales Specialist
Equipment Tools Purchasing Agent
Department Store Salesperson
Retail Salesperson
Skills
Leadership
Call Centers
Troubleshooting
Networking
Sales
Solution Selling
Help Desk Support
Inventory
Customer Service
Team Building
Management
Customer Retention
Crm
Training
Customer Satisfaction
Technical Support
Account Management
Microsoft Office
Team Leadership
Sales Process
Public Speaking
Cold Calling
Customer Relationship Management
Contact Centers