Kareem Mossad Saber is a skilled professional, who works in Insurance Supermarket Inc on the position of Vice President of Contact Centers from 2020. Kareem Mossad Saber gained professional experience in more than 13 positions at different companies. Kareem Mossad Saber went to the Cairo University and received education there from 2002 to 2006. This person has such qualifications as Six Sigma Black Belt. San Francisco, California is the area, where the professional was lastly known to be settled. Kareem Mossad Saber's email address and phone number are accessed through this website on demand.
Name variants:
Kareem Saber
Last updated May 29, 2024
Contact Information
Last Update
Jul 10, 2022
Location
San Francisco, CA
Company
Insurance Supermarket Inc.
Workplace
Vice President of Contact Centers
Work History
Director of Customer Care Ll Customer Retention
525 Almanor Ave, Sunnyvale, CA 94085
from Jun 2018
Global Key Account Manager, Service Delivery Manager- Air France
Leading global customer support operations for Transavia Airlines (Air france Group)
BPO, Contact center Operations and service delivery manager for 600 employees, 6 centers in 6 Countries...
Apr 2017 — May 2018
Crm and Contact Center Manager- Transavia Airlines Operations
Transavia is an Air France Airlines daughter company
Operations Manager for 600 agents contact center operations
Leading service delivery for 6 Transavia Airlines contact centers across t...
Jan 2016 — Apr 2017
Sector Manager Project Managment
Leading all new implementations, major changes & contractual affairs within the above mentioned sectors
Program management, cross functional team leadership
Partner in sales process with ...
Apr 2015 — Feb 2016
Sector Manager- Bpo and Program Management
Leading 4 Sectors; Banking, Automotive, Government & Media (total 30 clients)
Partner with commercial team in presales/ sales
Setting strategic objectives for each sector
Sr. Focal point...
Feb 2014 — Apr 2015
Contact Center Oprtations Manager- Telecom- Etislat Telecommunications
300+ Customer Service Reps, 17 Team leaders, 4 Account Managers, 3 Business Analysts Operations Client relations & Operations Manager
Feb 2013 — Feb 2014
Senior Account Manager- Etisalat Uae
Key Responsibilities: Managing 2 Account For Etisalat UAE, Mobile service LOB (180 Employees) and Promo 800 LOB (20 Employees) Owner of project, Main focal point with client relation & opera...
Oct 2011 — Feb 2013
Senior Sales Manager
Key Responsibilities:
Managing the entire sales call centre operations, with 3 branches 3 branch managers, 6 team leaders and 80 agents.
E-Rankings Inc is a Canadian internet marketing co...
Jan 2011 — Oct 2011
Senior Supervisor
Key Responsibilities:
Handling a team of 30 agents in the Vodafone New Zealand operations in Cairo Egypt.
Managing service level and abandon rate when duty manager
Achieving all KPI's in...
Feb 2008 — May 2010
Operations Manager
1621 Alton Pkwy SUITE 150, Irvine, CA 92606
Key Responsibilities:
Handling 60 agent operations for SEOP in Cairo Egypt.
Achieving sales targets and expanding the project from 3 seats to 60 seats in less than 6 months.
Winning empl...
Oct 2005 — Jan 2008
Sales Agent and Sales Team Leader
Worked as a sales agent for numerous accounts like (at&t, AOL and Bell Canada) Promoted to team leader in the MIC world com account.
Oct 2002 — Aug 2005
Education
2002 — 2006
Occupations
Executive
Vice President
Director
Chief Executive
Operations Manager
Skills
Management
Account Management
Outsourcing
Customer Experience
Telecommunications
Operations Management
Service Delivery
Strategy
Project Management
Online Marketing
Seo
Sem
Call Centers
Six Sigma
Business Analysis
Cost Management
Forecasting
Quality Assurance
Sales
Customer Satisfaction
Bpo
Business Development
Performance Management
P&L Management
Leadership
Team Leadership
Team Management
Customer Service
Decision Support
Online Brand Building
Copc Registered Coordinator
Dynamics
P and L Ownership
FAQs about Kareem Mossad Saber
What's the main profession of Kareem Mossad Saber?
Kareem is a Vice President of Contact Centers.
What jobs is Kareem proficient at at?
Kareem Mossad Saber is a professional such jobs as Executive and Vice President.
Where is Kareem Mossad Saber located?
The expert is located in San Francisco, California.
Where did Kareem Mossad Saber work?
This person worked at Insurance Supermarket Inc., Ooma, Inc..
Where has Kareem Mossad Saber studied?
Kareem studied at the Cairo University from 2002 to 2006.
Are there any certifications, that Kareem Mossad Saber has?
This professional received the following certifications: Six Sigma Black Belt.
Are there any professional industries, that Kareem Mossad Saber is connected to?
Kareem works in Outsourcing/Offshoring industry.
Are there any skills, that Kareem Mossad Saber has?
This person has skills in the following areas: Management, Account Management, Outsourcing, Customer Experience, Telecommunications, Operations Management, Service Delivery, Strategy, and Project Management.