Juan Andres is a eficient professional, that works in Yondu, Inc as a It Service Operations Manager from 2020. Juan Andres has earned professional experience in more than 14 positions at various companies. Juan Andres went to the Ama University and was studying there from 1996 to 2003. This person has these qualifications: Exin, License 5033647.20268195, Prov International, License Na, and Linkedin. Miami, Florida is the area, where this person was lastly known to be settled. The person's contacts are easily accessed through this website by request.
Name variants:
Juan Andres
Last updated May 29, 2024
Contact Information
Last Update
Jul 8, 2022
Email
ju**@zumtobelgroup.com
Location
Miami, FL
Company
Yondu, Inc.
Workplace
It Service Operations Manager
Work History
It Servicedesk Lead and Oic, Service Delivery Manager, Itil V3
2502 north Rocky Point Dr SUITE 896, Tampa, FL 33607
Jan 2015 — Nov 2018
It Group Lead
Administer and Manages IT service desk analyst.
Initiate Process management & improvements based
ITIL standards.
Jul 2013 — Dec 2014
Subject Matter Expert
Analyze and diagnose the issues, identify the root cause of the problem and propose a solution.
Troubleshoot software and hardware problems.
Attends to clients’ inquiries and complaints r...
Apr 2013 — Aug 2013
Customer Service Specialist
6001 Bollinger Canyon Rd, San Ramon, CA 94583
Oct 2012 — Apr 2013
Life .Net Administrator
1050 Dearborn Dr, Columbus, OH 43085
Duties and Responsibilities:
Remote Monitoring UPS Systems Asia Pacific.
Compiling of Monthly Reports for Bluechip Customer Base as per Contract Terms including Monthly Life.net Reports s...
Mar 2011 — Oct 2012
2Nd Level Technical Solution Specialist
Handling Global IT Support Nokia Siemens Networks
Remote IT Support
IT trouble shooting (i.e. PC, Notebook, etc.)
Oct 2005 — Mar 2011
Customer Relation Manager
Handling Complaints and Escalations for the Toshiba Laptop computers.
Oct 2007 — Nov 2009
Level 2 Technical Support Representative
Duties and Responsibilities:
1 Handling escalations and complaints.
2 Troubleshooting Desktop/Laptop Computers
3 Assisting other agents in the field of Technical background (Tips, skills...
Jan 2005 — Jun 2005
Customer Contact Associate  Technician Support Representative
Duties and Responsibilities:
Troubleshooting Portable and Desktop Dell Computers.
Escalating and De-escalating calls.
Helping and Assisting New agents on the floor.
Jun 2003 — Jan 2005
Technician Support Representative
Duties and Responsibilities:
Troubleshooting Portable and Desktop Dell Computers.
Escalating and De-escalating calls.
Helping and Assisting New agents on the floor.
Jun 2003 — Jan 2005
Technical Support Representative
MSN Email)
Duties and Responsibilities:
Troubleshooting MSN internet access thru email
Assisting customers on their concern thru email.
Managing the account of the customer if needed.
Aug 2004 — Sep 2004
Computer Instructor
Duties and Responsibilities:
Conducting lessons for Gradeschool and Highschool students.
Teaching the Basic skills on how to learn computers (DOS, Windows, lotus, etc.)
Typing lessons.
...
Jan 1997 — Jan 1998
Education
1996 — 2003
1985 — 1995
Occupations
Executive
Operations Manager
Director of Operations
IT Professional
Information Technology Specialist
Manager
IT Specialist
Skills
Troubleshooting
Active Directory
Itil
Networking
Windows
It Service Management
Help Desk Support
Laptops
Hardware
Computer Hardware
Servers
Software Installation
Windows 7
Service Delivery
Customer Service
Vpn
Data Center
Incident Management
Windows Server
Microsoft Office
Call Centers
Microsoft Excel
Process Improvement
Bmc Remedy
System Administration
Network Administration
Service Desk
Software Documentation
Microsoft Word
It Operations
Technical Analysis
Routers
Switches
Operating Systems
Citrix
Computer Repair
Driving
Tcp/Ip
Cisco
Electronics
Call Center
Documentation
Customer Relations
Outlook
Excel
Word
Cabling
Continuous Improvement
Project Management
FAQs about Juan Andres
What's the profession of Juan Andres?
This professional's job is It Service Operations Manager
What are the profession of Juan Andres?
These person's professions are Executive and Operations Manager
Where does Juan Andres live?
The professional currently lives in Miami, Florida.
What is the expert's email?
Juan Andres's email is ju**@zumtobelgroup.com.
Where did Juan Andres work?
This expert worked at Yondu, Inc., Prov International.
What education does Juan Andres have?
Juan studied at the Ama University from 1996 to 2003.
Are there any professional certifications Juan Andres has?
Juan received the following certifications: Exin, License 5033647.20268195, Prov International, License Na, Linkedin, License 5033647.20268195, License Na, and Itil V3 Foundation.
What languages does Juan Andres speak?
Juan Andres speaks English and German.