Joy Gammon is a eficient professional, working in Exeter Finance main office of which is in 6. on the position of Itil Service Manager since 2014. This expert gained professional experience in more than 13 positions at various companies. Dallas, Texas is the area, where this expert was lastly known to live. Their email address and phone number are accessed through this website by request.
Name variants:
Joyce Gammon
Last updated May 28, 2024
Contact Information
Workplace
Colleagues
Work History
Itil Service Manager
P/O Box 166008, Irving, TX
Internal consultant and practitioner focused on incorporating ITIL best practices across a variety of areas. Member of Shared Services team.
from Dec 2014
Itsm Trainer and Itil Expert
Conduct ITIL certification training for companies such as ITSM Academy
Knowledge ToolWorks
ITpreneurs
Quint Wellington Redwood
Plexent, etc. Deliver presentations. Mentor, evaluate and ...
from Jan 2014
Itil Trainer
Conducted ITIL certification training for prospective and current clients of Fruition Partners and ServiceNow. Worked with ServiceNow solutions consultants to incorporate demonstrations of p...
Feb 2013 — Jan 2014
It Technical Training Manager
Irvine, CA
Developed and managed new hire and ongoing IT training programs. Delivered ITIL certification courses (Foundation and intermediate levels) to Corporate Information Technology group and other...
Apr 2011 — Jun 2012
It Director Service Desk, Change Management and Quality Assurance
1700 Old Meadow Rd, Mclean, VA 22102
Responsible for 24x7 service desk supporting mission-critical applications and communications worldwide. Desktop/LAN support for corporate locations. Responsibilities included incident manag...
Mar 2010 — Jan 2011
Instructor and Training Center Manager
Florida
Deliver IT service management training classes and workshops. Manage operations and staff at the Las Colinas Training Center. Participate in pilot of virtual training formats.
2007 — Mar 2010
Senior Director, It Service Management Strategies
300 Radioshack Cir, Fort Worth, TX 76102
Assumed responsibility for IT service management strategies upon receiving IT Service Manager (ITIL Master) certification.
Conducted high-level assessment of IT Service Management processe...
Jan 2006 — Aug 2006
Senior Director, It Support and Operations
300 Radioshack Cir, Fort Worth, TX 76102
Designed, implemented, and managed RadioShack Operations Center. Planned and managed all network operations, data center operations, batch restart/recovery, and end user help desk services....
Jan 2003 — Dec 2005
Director, It Customer Support Services
300 Radioshack Cir, Fort Worth, TX 76102
Responsible for desktop strategies and support, IT procurement, management of IT hardware and software assets, and infrastructure support systems. Directed eight managers, staff of 70, and s...
Jan 2001 — Dec 2002
Director, Enterprise Support Services
300 Radioshack Cir, Fort Worth, TX 76102
Responsible for design and operations of technical help desk support for all RadioShack facilities. Customers: 5,000 corporate stores; 2,700 dealer/franchise stores; and 4,500 network users....
Jan 2000 — Dec 2000
Information and Technology Specialist, Manager of Support Center Services, Retail Helpline Manager
2501 Mcgee St, Kansas City, MO 64108
Managed internal and external help desks, asset management and PC/LAN life cycle services. Directed 5 managers, staff of 160, and vendor relationships. Planned and managed $8.6 million budg...
Apr 1990 — Nov 1997
Electronic Mail Project Manager, Senior End User Technology Analyst, End User Technology Analyst
2501 Mcgee St, Kansas City, MO 64108
Analyzed business requirements, evaluated systems and recommended technology solutions. Specified, installed and supported desktop hardware and software, departmental and mid-range systems,...
Jun 1988 — Mar 1991
Programmer and Analyst Ii, Programmer and Analyst I, Programmer
2501 Mcgee St, Kansas City, MO 64108
Designed, developed, and supported online (CICS) and batch systems in large OS/MVS/XA shop. Accomplishments included design and implementation of online finished goods inventory tracking sys...
May 1981 — May 1987
Education
2008 — 2008
2005 — 2005
1994 — 1995
Occupations
Service Manager
Counselor
IT Professional
Information Technology Specialist
Service Operations Expert
Operations Manager
Advisor
IT Specialist
Skills
Itil
It Service Management
Incident Management
Change Management
Business Process
Information Technology
Service Desk
Data Center
Service Management
Software Documentation
Help Desk Support
Problem Management
Training
Outsourcing
Visio
Sharepoint
Iso 20000
Governance
Servicenow
Itil Process Implementation
FAQs about Joy Gammon
What's the main profession of Joy Gammon?
Joy Gammon is a Itil Service Manager.
What jobs is Joy Gammon a professional at?
Joy Gammon is a professional such jobs as Service Manager.
Where is Joy Gammon located?
Joy Gammon is located in Dallas, Texas.
Where did Joy Gammon work?
The professional worked at Exeter Finance, J-G-Y It Service Management Training and Contract Services.
What education does Joy Gammon have?
Joy studied at the from 2008 to 2008.
What languages does Joy Gammon speak?
Joy Gammon speaks French and English.
Are there any special industries Joy Gammon works in?
This professional works in Information Technology And Services industry.
Are there any professional skills, that Joy Gammon has?
This professional has such skills as Itil, It Service Management, Incident Management, Change Management, Business Process, Information Technology, Service Desk, Data Center, and Service Management.