John Yanez has been working as a Executive Vice President - Global Client Relations in Qualfon since 2013. Moreover, this expert has an employment history at more than five companies in the relevant field. John has a total work experience of 18+ years. John Yanez studied at the Hec Montréal. Today this expert lives in Fort Collins, Colorado region. Find this expert's current contacts through our search.
Name variants:
Johnn Yanez,
Jon Yanez,
Jack Yanez,
Jackie Yanez,
Jacky Yanez,
Johnny Yanez
Last updated May 27, 2024
Contact Information
Last Update
Jul 10, 2022
Email
jy**@qualfon.com, jo**@hotmail.com
Location
Fort Collins, CO
Company
Workplace
Colleagues
Work History
Vice President & General Manager
P&L responsibility, accountable for revenue and profitability growth of portfolio across a global solutions footprint. Responsible for leading and managing business unit of executives fo...
Dec 2009 — Jan 2013
Senior Vice President Operations
Full service delivery responsibility of company’s international operations; which included 18 facilities and a total of 21,000 employees across 8 markets. A $562 million P&L accountable ...
Jan 2005 — Apr 2009
Vice President Operations
Recruited by Venture Capital firm, reporting directly to the CEO and Board of Directors. Responsible for the creation and execution of business plan of start-up e-contact center company, pro...
May 2000 — Nov 2004
National Executive Director-Collections
Key management team member; responsible for all operations, budget, customer management and human resources for the Canadian inbound/outbound account Receivables & Collections Call Centers
Jul 1991 — Oct 1997
Education
Occupations
Executive
Executive Vice President
Vice President
Chief Executive Officer
Chief Executive
Corporate Executive
Skills
Bpo
Crm
Outsourcing
Call Centers
Strategy
Process Improvement
Operations Management
Customer Experience
Management
Leadership
Contact Centers
Executive Management
Service Delivery
Customer Satisfaction
Customer Relationship Management
Business Process Improvement
Start Ups
Operational Excellence
Program Management
Strategic Planning
P&L Management
Full P&L Responsibility
Key Client Relationships
Team Building
Offshoring
Performance Management
Human Resources
Business Process Outsourcing
Strategic Thinking
Business Process
Six Sigma
Call Center Development
Customer Retention
Budgets