John J Loines is a high-skilled expert, working in Walmart Ecommerce main office of which is in 1089. on the position of Senior Leader  Workforce Management and Data Analytics since 2018. John J Loines gained professional experience in more than eight positions at different companies. John J Loines went to the Pikes Peak Community College and received education from 2012 to 2015. Grand Prairie, Texas is the area, where this professional was known to be settled. The person's phone and email can be easily accessed through this website on demand.
Name variants:
Johnn Loines,
Jon Loines,
Jack Loines,
Jackie Loines,
Jacky Loines,
Johnny Loines
Last updated May 20, 2024
Contact Information
Workplace
Senior Leader  Workforce Management and Data Analytics
San Bruno, CA
Industry
Internet
Colleagues
Work History
Senior Leader  Workforce Management and Data Analytics
San Bruno, CA
Responsible for leading a geographically diverse workforce management organization of over 30 individuals in multiple locations
Responsible for overseeing WFM lifecycle of data analytics, ...
Oct 2018 — Oct 2019
Manager, Workforce Management - Global Operations
2828 north Harwood St FLOOR 15TH, Dallas, TX 75215
Apr 2015 — Nov 2018
Manager, Workforce Management
7887 east Belleview Ave, Englewood, CO 80111
Jan 2013 — Apr 2015
Senior Supervisor, Process and Wfm
7887 east Belleview Ave, Englewood, CO 80111
Provided continued leadership and support for the Workforce Management team in a forecasting, scheduling, and reporting capacity
Responsible for a team of content developers directing proc...
Jun 30, 2011 — Dec 31, 2013
Head Forecasting Analyst, Workforce Management
7887 east Belleview Ave, Englewood, CO 80111
Analyzed current and past data trends for multiple product lines. Forecasted future call arrival patterns for multiple call center locations and multiple product lines.
Created new work sc...
Jul 2008 — Jul 2011
Supervisor, Customer Care
7887 east Belleview Ave, Englewood, CO 80111
Ensured that all representatives were properly trained in providing excellent customer service.
Provided ongoing training and coaching.
Ensured customers got a satisfactory experience whi...
May 31, 2007 — May 31, 2008
Advanced Sales and Retention Specialist
7887 east Belleview Ave, Englewood, CO 80111
Handled inbound and outbound sales calls serving new and existing customers.
Sales Department Records (Unbroken as of December, 2014):
o Ranked as the #1 Sales Representative for 8 consec...
Apr 2006 — Jun 2007
Education
2012 — 2015
2003 — 2006
Occupations
Executive
Owner
Chairperson
Leader
Manager
Chief Executive
Managers
Operations Manager
Skills
Call Centers
Process Improvement
Telecommunications
Team Leadership
Customer Service
Workforce Management
Vendor Management
Customer Satisfaction
Voip
Contact Centers
Management
Telephony
Leadership
Troubleshooting
Microsoft Office
Team Building
Business Process Improvement
Microsoft Excel
Project Management
Customer Experience
Scheduilng
Microsoft Sql Server
Sharepoint
Wireless Technologies
Contact Center Forecasting
Avaya Communication Manager
Verint Wfo
Data Analysis
Workforce Planning
Adhoc Analysis
Customer Retention
Voice Over Ip
Customer Relationship Management
Cognos
Visual Basic
Avaya Aura
Avaya Wfo
Verint Wfm
Verint Quality
Process Enhancement
Sql Server Management Studio
Microsoft Excel Scripting and Macros
Data Collection
Scheduling Optimization
Crm
Wireless
Workforce Analytics
Nice Wfm
Incontact
Nice Iex
FAQs about John J Loines
What is the main profession of John J Loines?
John J Loines is a Owner and President.
What are the profession of John J Loines?
These person's professions are Executive and Owner
Where does John J Loines live?
Grand Prairie, Texas is the place where John J Loines lives
How many companies did John J Loines work at?
The professional worked at eight jobs.
What education does John J Loines have?
John studied at the Pikes Peak Community College from 2012 to 2015.
What is the industry that John J Loines is connected to?
John works in Telecommunications industry.
What are professional skills of John J Loines?
This person has skills in the following areas: Call Centers, Process Improvement, Telecommunications, Team Leadership, Customer Service, Workforce Management, Vendor Management, and Customer Satisfaction.