We found the following information about John W Jacobson at Paragon Vision Sciences, where John W Jacobson has worked as a Customer Service Manager since 2020. John's total work experience is over 26 years, during which time they had at least 11 jobs at different places to develop professional skills. John W Jacobson studied at the University of Phoenix. John W Jacobson has professional certification in Ccsigma Yellow Belt. John W Jacobson can be found in Phoenix, Arizona – where the professional is currently located. Find this expert's actual phone and email through our search.
Name variants:
Johnn Jacobson,
Jon Jacobson,
Jack Jacobson,
Jackie Jacobson,
Jacky Jacobson,
Johnny Jacobson
Last updated May 27, 2024
Contact Information
Last Update
Jul 4, 2022
Email
jo**@azjacobson.com
Location
Phoenix, AZ
Company
Workplace
Customer Service Manager
Mesa, AZ
Industry
Hospital & Health Care, Ophthalmic Goods, Optical Goods-Manufacturers, Ophthalmic Goods Mfg
Colleagues
Work History
Customer Service Manager
2120 west Guadalupe Rd, Gilbert, AZ 85233
from Jun 2020
Site Leader and Senior Sales Manager
7 Campus Blvd, Newtown Square, PA 19073
We turn vacation dreams into life-long memories. Provide site leadership for the Phoenix sales reservations and service center. Teams support multiple brands for Apple Leisure Group, includi...
from Sep 2019
Senior Manager, Ecommerce Customer Service
2425 south 21St St, Phoenix, AZ 85006
Led the multi-channel customer experience organization (phone support / live chat / email) for multiple e-commerce brands (www.onlinecomponents.com and www.masterelectronics.com).
2019 Cus...
Jun 2017 — Jun 2019
Contact Center Director
1625 west Fountainhead Pkwy, Tempe, AZ 85282
Directed the operations of the national Qualifying Center in supporting student enrollments, via inbound and outbound phones and live chat.
2012 — 2016
Contact Center Director
10 Corporate Dr, Burlington, MA 01803
Led customer facing operations teams supporting Customer Service, Technical Support, Billing, Retention, Training, Quality Assurance, and Workforce Management and Reporting.
2007 — 2011
National Inside Sales Manager, Prepass
Led the national inside sales team promoting the PrePass suite of products to commercial transportation companies (B2B sales).
2005 — 2006
Assistant Vice-President, Chase Card Services
270 Park Ave, New York, NY 10010
Reporting to the Card Services Site Leader, directed the operations of the pre-charge off credit card collections department. Prevented and reduced charge-off losses on average monthly colle...
2003 — 2005
Operations Manager
Directed the day-to-day operations of a 120-seat collections call center. Managed two client portfolios of asset-backed receivables in a first-party environment.
2002 — 2003
Contact Center Director
Directed call center operations of the Chandler collections site. Remotely managed call center in South Dakota and outsourced collection agency vendors. Direct reports included 7 department ...
1997 — 2001
Collections Manager
2500 Lake Cook Rd, Riverwoods, IL 60015
Led high performing credit card collections teams. Supported, coached, and developed the business acumen and telephone service skills of up to 24 employees.
1990 — 1997
Education
Occupations
Sales Specialist
Counter Manager
Home Contractor
Site Lead
Executive
Sales Manager
Sales Director
Sales Representative
Construction Specialist
Construction Laborer
Skills
Leadership
Call Centers
Management
Customer Satisfaction
Process Improvement
Performance Management
Team Building
Customer Experience
Customer Service
Team Leadership
Customer Retention
Strategy
Vendor Management
Leadership Development
Business Planning
Training
Team Management
Strategic Planning
Operations Management
Time Management
Outsourcing
Coaching
Change Management
Workforce Management
Enterprise Software
Cross Functional Team Leadership
Project Management
Program Management
Contact Centers
Sales Management
Sales
Collections
Strategic Thinking
Quality Assurance
Bpo
Situational Leadership
Social Media
Recruiting
Entrepreneurship
Technical Support
Customer Relations
Employee Engagement
Employee Training
Hiring
Start Ups
Salesforce.com
Zendesk
Talkdesk
Ecommerce
Net Promoter Score
FAQs about John W Jacobson
What's the main profession of John W Jacobson?
This professional's job is Customer Service Manager
What are the main profession of The professional?
These person's professions are Sales Specialist and Counter Manager
Where is John W Jacobson currently located?
The expert is currently located in Phoenix, Arizona.
Does the expert have the email address?
jo**@azjacobson.com is John W Jacobson's email address.
How many companies did John W Jacobson work at?
John W Jacobson worked at 11 jobs.
Does John W Jacobson have personal webpage or blog?
The expert`s website is http://johnjacobson.me and http://www.ipower.com.
Where has John W Jacobson studied?
John studied at the University of Phoenix.
Are there any professional certifications John W Jacobson has?
John W Jacobson received the following certifications: Ccsigma Yellow Belt.