For over five years John Franco worked in different jobs. Recently, this professional worked as a Customer Engagement Manager in ComponentOne enhancing knowledge. This professional graduated from University of Pittsburgh - Joseph M. Katz Graduate School of Business in 2007 where this person received all the required knowledge and skills. You can find this person in Pittsburgh, Pennsylvania, where he is located nowadays. SoftwareOfficial has all the data you need to be in touch with John Franco, such as this expert's phone or email address. Feel free to send us the request to get additional info.
Name variants:
Johnn Franco,
Jon Franco,
Jack Franco,
Jackie Franco,
Jacky Franco,
Johnny Franco
Last updated May 26, 2024
Workplace
Customer Engagement Manager
Pittsburgh, PA
Industry
Computer Software, Custom Computer Programing, Custom Computer Programming Services, Nsk
Colleagues
Work History
Customer Engagement Manager
Direct off-shore Support and Quality Assurance (QA) functions as well as local Customer Engagement team to manage all aspects of customer support from initial contact to resolution.
Manage ...
from Aug 2006
Help Desk Supervisor
Directed a 24x7 call center which supports the 40,000-member University community across a broad scope of technology issues.
Coordinated timely escalation of critical problems and escalated...
Oct 2004 — Jul 2006
Help Desk Shift Supervisor
Coordinated day-to-day activities at the Help Desk, including employee supervision, scheduling, and queue management. Served as first point of contact for addressing all high-visibility iss...
Mar 2001 — Oct 2004
Education
Occupations
Executive
Manager
IT Professional
Software Tester
Computer Software Professional
Supervisor
Health Specialist
Supervisors
Managers
Lawyer
Advocate
Operations Manager
Computer Specialist
Software Developers
Jurist
Legal Counsel
Skills
Project Management
Telecommunications
Technical Writing
Policy
Troubleshooting
Data Analysis
Process Improvement
Team Leadership
Customer Service
Team Building
Software Documentation
Leadership
Recruiting
Cross-functional Coordination
SharePoint
FAQs about John Franco
What is the profession of John Franco?
This professional's job is Customer Engagement Manager, LLC
What jobs is John proficient at at?
The expert is a professional such jobs as Executive and Manager.
Where is John Franco located?
The professional is currently located in Pittsburgh, Pennsylvania.
Where did John Franco work?
John Franco worked at ComponentOne, University of Pittsburgh.
Where has John Franco studied?
John studied at the University of Pittsburgh - Joseph M. Katz Graduate School of Business from 2005 to 2007.
What is the industry that John Franco is connected to?
This person works in Computer Software industry.
Are there any special skills, that John Franco has?
This person has the following skills: Project Management, Telecommunications, Technical Writing, Policy, Troubleshooting, Data Analysis, Process Improvement, Team Leadership, and Customer Service.