Joan Everett

Issued quality checks for both the Central Station and Security Officer’s Division. Added duties of managing, scheduling and maintaining the service dispatch workload. Adjusted SOP and Centr...

Managed both the Central Station and Security Officer’s Division Managed service dispatcher, data entry personnel and trainer Developed and reviewed SOP, Central Station processes, Securi...

Assisted technician in the field to connect their DVR/IVR to I-View Now service Connected directly to the DVR/IVR for troubleshooting support Offered and held training sessions for I-View...

Supervise department that is responsible for system adaptations through downloaded software, data entry, special projects, customer reports and multi-level in house management reports. Obtai...

Supported the Central Station Manager and facilitated communications between the Central Station and other departments such as service, guard response, HR and accounting. Verified cost for s...

Responsible for Central Station budget management, including equipment purchases, employee cost management and supplemental services verification. On-boarded all new Central Station and Alar...

Held 5 positions during my tenure. Managed Central Station with over 400 independent dealers in excess of 100,000 customer account database. Developed and designed a formalized training prot...