Jim Vance

Sdlc

Project Management

Managed Services

Crm

Vendor Management

Business Analysis

Integration

Disaster Recovery

Databases

Outsourcing

Agile Methodologies

Change Management

Cloud Computing

Sql

Database Administration

Business Intelligence

Microsoft Sql Server

Team Leadership

Sharepoint

Enterprise Architecture

Unix

Requirements Analysis

Saas

Data Center

Servers

Software Documentation

Vmware

Virtualization

It Strategy

High Availability

Itil

It Service Management

Performance Tuning

Service Management

Telecommunications

It Management

Service Delivery

Enterprise Software

Solution Architecture

It Outsourcing

Professional Services

Software Project Management

Solution Selling

Oracle

It Operations

Data Warehousing

Security

Agile Project Management

Pmp

Visio

CORE COMPETENCIES:
Customer Relationship Management ~ Process Development & Improvement ~Project Management ~ Change Management ~ BudgetManagement ~ Technology ~ Strategic Planning ~ Reporting & Analysis ~ Team Development & Leadership ~ Productivity & Performance Improvement ~ Organization & Communication

RELATIONSHIP MANAGEMENT (SERVICE / CLIENT / DELIVERY) HIGHLIGHTS:

Direct full life cycle management of up to 37 clients and 17 add-on projects simultaneously with a portfolio of clients and projects ranging covering a span of as many as 112 active Statements of Work / individual platforms and projects simultaneously.

Portfolio diversity and the further diversity of needs within each client has honed a heavily adaptable personality to any client's culture and individually unique expectations based on the service or services being delivered to that client.

Management of up to as many as 42 local and remote subordinates at one time

while specifically mentoring and training a selection of those through a development process with the goal of promotion to the next level of service management opportunity.

Directly engaged in negotiations responsible for adding 19 unsolicited new Statements of Work

4 of which were new clients

and numerous additional service offering expansions during both renewal and off-cycle periods brining in an additional $2.25 million + of unresolved revenue at a rate of over 40% gross profit margin.

Portfolio management over the last nine years alone of some 150+ clients

over 135 of those personally on-boarded as new clients to the managed services model.

Maintained an customer retention rate of over 97% while the customer base increased by 28% annually with no increase in the staffing levels in Delivery Management for the first four years of my tenure.

Hands on familiarity with such ESM systems as ServiceNow

ConnectWise

Remedy

HEAT

and others as well as SaaS/PaaS products such as SalesForce.

Assisted in a direct management role of the deployment of the first ITIL based ESM ticketing software system as well as new processes

controls and maturity initiatives resulting in an initial savings to the company of approximately $500

000 in the first year of deployment alone.

PROJECT MANAGEMENT HIGHLIGHTS:

Engaged in Project Manager role ranging from dedicated to actively engaged as a subset of a role for the past 15+ years utilizing traditional PMI methodologies where applicable as well as Waterfall and Agile when likewise applicable based on client culture and needs.

Project Management engagement over the course of the last 15 years in those various dedicated to engaged service roles have logged over 17

000+ hours of continuous utilization.

Singularly designed

tested

and subsequently deployed a repeatable project template for the on-boarding of new clients in a managed services environment with a universal adaptability to any Statement of Work offering by the company.

Personally responsible for proposal initiation

formal contract and/or addendum negotiation

and subsequent management of an additional $1.37 million + (with over 9000 project hours) of billable project work for existing clients at a rate of over 47% gross profit margin in the last five years alone.

Projects range in size and complexity over the tenure from small 40 hour single managed resource projects to massively complex projects teams with staffing as large as 35 managed service resources scoped for over 60

000+ hours of effort.

Projects have covered a variety of industries from traditional IT software development

networking and hardware deployment

and more to projects in manufacturing

food services

mass transit

to the entertainment industry and many others.

ADDITIONAL TECHNICAL EXPERTISE:

Expansive hands-on experience with various Systems and Network administration arenas including OS administration

TCP/IP networking

network router security and maintenance

server support

and much more.

Well versed in all standard office applications such as MS Office

MS Project Server

including administrative level knowledge of MS Exchange

Lotus Notes

IIS

Apache and others.

Highly skilled in additional applications such as Adobe Photoshop

Adobe LightRoom

MS Publisher and other production toolsets.

Functional hands-on understanding of HTLM and CSS authoring and editing

PERL scripting

and others.