Jim Knox is a highly qualified professional, working in Sitel main office of which is in 457. on the position of Vice President from 2013. This person gained professional experience in more than four positions at different companies. Jim Knox went to the Central High School Little Rock, Ar and received education there from 1981 to 1984. Minneapolis, Minnesota is the city, where this person was lastly known to be located. This professional's phone number and email are accessed through this website by request.
Name variants:
James Knox
Last updated May 27, 2024
Contact Information
Last Update
Jul 6, 2022
Email
ji**@sitel.com, dj**@hotmail.com
Location
Minneapolis, MN
Company
Sitel
Workplace
Vice President
Work History
Global Senior Vice President
3285 Northwood Cir, Eagan, MN 55121
Directly responsible for the global client relationship and service delivery for Stream's largest client and fourth largest client. Grew largest client by over 700% in a three year period ma...
Jan 2009 — May 2013
Vice President
Grew healthcare vertical by $80M in three years. Secured and grew largest Healthcare client in company history, managing business across 7 centers in three countries.
Apr 2005 — Apr 2008
General Manager
Built the call center outsourcing business from 40 FTE to over 4,000 FTE by expanding business from 2 clients to 18 in just under 5 years. Managed the sales, marketing and direct operations ...
Nov 1995 — Apr 2001
Education
1981 — 1984
Occupations
Executive
Vice President
Senior Vice President
Government Official
Premier
Partner
Chief Executive
Government Service Executive
Skills
Crm
Customer Experience
Management
Vendor Management
Call Centers
Bpo
Outsourcing
Workforce Management
Team Management
Offshoring
Customer Satisfaction
Change Management
Call Center
Leadership
Process Improvement
Customer Service
Service Delivery
Inbound Marketing
Technical Support
Incentive Programs
Strategy
Business Process Improvement
Customer Retention
Operations Management
Executive Management
Contact Centers
Cross Functional Team Leadership
Telecommunications
Budgets
Marketing
Sla
Transition Management
Call Center Development
Performance Management
Telemarketing
Team Building
Service Management
Quality Assurance
Outsourcing Management
Iex