Jim Hendrickson is a qualified professional, that works in Technical Suppport Management as a Principal since 2017. Jim has earned professional experience in more than eight positions at various companies. Jim Hendrickson went to the Stanford University and received education there. San Francisco, California is the city, where the professional was known to be located. The professional's e-mail and phone can be easily accessed through SoftwareOfficial on demand.
Name variants:
James Hendrickson
Last updated May 26, 2024
Contact Information
Last Update
Jun 25, 2022
Email
ji**@aol.com
Location
San Francisco, CA
Company
Technical Suppport Management
Workplace
Principal
Work History
Vp, Global Technical Support
15211 Laguna Canyon Rd, Irvine, CA 92618
Lead Global Technical Support team that maintains 90+% CSAT ratings across all products and all support regions.
Jan 2009 — Jul 2017
Principal
Founded an organization whose mission is to collaboratively create and maintain documented Technical Support Best Practices for support organizations operating in a high technology product c...
Mar 2008 — Jan 2014
Vp, Advisory Services
Manage SSPA Benchmarking, provide Inquiry Services and Advisory Services to members of the Service and Support Professional Association.
Feb 2007 — Feb 2008
Vp, Global Accounts
Sales leadership for Global Accounts starting in Nov 2005. Added to responsibilities for WW Education, Consulting and Customer Support.
Apr 2004 — Jan 2007
Vp, Americas Customer Support
Led a organization that generated $200 million in customer support revenue and provided inbound customer technical support for North America and Latin America.
Dec 2002 — Dec 2003
Principal
I provided consulting services targetet at early stage software companies. Assisted several firms with business strategy, product positioning and business planning. Served on the board for a...
Aug 2001 — Nov 2002
Various
Enterprise Software company that grew from $250 Million to $1 Billion. Reported to the CEO and member of the executive staff. Sr. VP, Special Assignments (2000 2001) Member of executive te...
Jul 1992 — Jul 2001
Occupations
Professor
School Principal
IT Professional
Computer Software Professional
School Administrator
Educational Manager
Software Developers
Skills
Enterprise Software
Cross Functional Team Leadership
Professional Services
Management
Saas
Leadership
Cloud Computing
Strategy
Consulting
Strategic Partnerships
Business Strategy
Product Management
Business Intelligence
Crm
E Commerce
Integration
Pre Sales
Entrepreneurship
Solution Selling
P&L Management
Go To Market Strategy
Customer Relationship Management
Business Analysis
Sales Management
Business Planning
Enterprise Content Management
Salesforce.com
Software As A Service
Document Management
Technical Support