Jeremy Sheaffer is a qualified professional, working in Cloudvirga main office of which is in 593. as a Customer Success Advocate and Product Specialist from 2019. Jeremy Sheaffer has earned professional experience in more than 11 positions at various companies. Jeremy Sheaffer went to the University of Phoenix and received education from 2010 to 2016. Franklin, Massachusetts is the city, where this expert was known to be located. The professional's contacts are easily accessed through SoftwareOfficial by request.
Name variants:
Jeremiah Sheaffer,
Jerry Sheaffer
Last updated May 25, 2024
Contact Information
Last Update
Jul 10, 2022
Email
je**@guaranteedrate.com, js**@mavenlink.com
Location
Franklin, MA
Company
Cloudvirga
Workplace
Customer Success Advocate and Product Specialist
Work History
Customer Success Advocate and Product Specialist
5291 California Ave, Irvine, CA 92617
Work directly with clients to ensure optimal satisfaction with the mortgage software. Troubleshooting to try and resolve issues within the software platform, that have been reported by Clien...
Mar 2019 — Apr 2020
Encompass Application Support Analyst
14511 Myford Rd SUITE 100, Tustin, CA 92780
Jul 2017 — Mar 2019
Call Center Team Lead and Supervisor
14501 Artesia Blvd, La Mirada, CA 90638
Apr 2017 — Jul 2017
Support Analyst
2500 Lake Cook Rd, Riverwoods, IL 60015
Assisted customers via ticketing system, email or telephone for IT and application support. Running SQL scripts to update or correct issues in the database. Building and updating training ma...
Dec 2014 — Jul 2016
Operations Manager
3 Macarthur Pl, Santa Ana, CA 92707
Acting as a Liaison between processing and sales staff. Manage pipeline for loan submitted into processing and underwriting along with updating loan statuses. Keeping an up-to-date report fo...
Jul 2013 — Jan 2014
Bankruptcy Human Resources Lm Retention Negotiator I and Quality Control Specialist
270 Park Ave, New York, NY 10010
As the single point of contact for borrower, the attorneys and investor while working with Bankruptcy loss mitigation department and perfecting modification files to be sent to underwriting....
Feb 2011 — Apr 2013
Loss Mitigation and High Risk Escalation Supervisor
4600 Regent Blvd, Irving, TX 75063
Identify and negotiate the appropriate loss mitigation option which best maximizes customer satisfaction and investor return. Knowledge of Fair Debt Collection Practices Act and all company ...
Jan 2008 — Sep 2010
Retention Specialist
Provide financial consulting to existing/potential customers and assess their short and long-term financial goals Responsible for providing financial consulting to assess customer short and ...
Jul 2005 — Jun 2006
Loan Officer and Desking Manager and Junior Processor
Pricing and desking up loans for sales team to pitch and sell to borrowers Document collecting and processing loan packages for underwriting and Doing QC auto of loan packages and refinance ...
Mar 2004 — Jul 2005
Print Shop Assistant Manager and Material Handler
Background in graphics, printing and graphics design
Working with Aperture, Photoshop and Illustrator
Printing Press Operator: Heidelberg Press 19 by 25, Risograph 8.5 by 11, -Clerical Du...
Jun 2000 — Sep 2004
Education
2010 — 2016
2012 — 2014
2009 — 2012
Occupations
Marketer
Product Specialist
Lawyer
Advocate
Engineer
Customer Service
Sales Specialist
Client Service Officer
IT Professional
Software Tester
Accountant
Finance and Accounting Specialist
Application Support
Analyst
Marketing Manager
Jurist
Legal Counsel
Computer Specialist
Accounting Bookkeeper
Bookkeeper
Support Specialists
Analysts
Skills
Sales
Mortgage Lending
Management
Credit
Loan Servicing
Marketing
Customer Service
Strategic Planning
Banking
Analysis
Call Centers
Project Management
Microsoft Excel
Portfolio Management
Selling
Negotiation
Software Documentation
Microsoft Word
Credit Analysis
Quality Assurance
Real Estate
Investment Properties
Social Media Marketing
Marketing Strategy
Online Advertising
Adobe Creative Suite
Photoshop
Application Support
Computers
Powerpoint
Jira
Encompass
Help Desk Support
Microsoft Outlook
Saas
Training
Leadership
Business Development
Training and Development
Business Management
Business Administration
Microsoft Office
Microsoft Powerpoint
Microsoft Access
Apple Software
Office 365
Technical Support
Processing
Lps Desktop
Msp
Loss Mitigation
Bankruptcy
Foreclosures
Calyx Point
Quality Control
Finance
Apple
Mac
Loans
Financial Risk
Mortgage Banking
Loan Origination
Refinance
Sql