Jenny Zyak is a high-level expert, that works in CRC Health Group main office of which is in 1262. as a National Resource Center Director since 2012. Jenny has earned professional experience in more than seven positions at various companies. Jenny Zyak went to the Northwood University and got education. Jenny has the following professional qualifications: Six Sigma - Greenbelt Certified. Fort Pierce, Florida is the area, where the professional was lastly known to be settled. Their email address and number are accessed through this website by request.
Name variants:
Genevieve Zyak,
Jane Zyak,
Jennifer Zyak,
Virginia Zyak
Last updated May 15, 2024
Contact Information
Last Update
Aug 5, 2013
Email
jz**@libertypowercorp.com, jz**@colloquy360.com, jz**@acadiahealthcare.com
Location
Fort Pierce, FL
Company
Workplace
Colleagues
Work History
National Resource Center Director
Cupertino, CA
CRC Health Group, is the largest provider of specialized behavioral health care services in the U.S.
As the Director of the National Resource Center, I am responsible for developing the tea...
from Dec 2012
Director of Operations and Strategic Process Implementation
Ft. Lauderdale, Fl
Established startup of outbound/inbound call center. Developed scripts, and training for operations team members. Built compensation plans and staffing models. Partnered with Information T...
Oct 2008 — May 2012
Director, Customer Operations
Ft Lauderdale, Florida
Provide leadership for Call Center, Retention, Enrollment, Provided leadership for Call Centers including Retention, Enrollment, Billing, Collections, and Quality Monitoring teams. Establish...
Jan 2007 — Oct 2008
Call Center Manager
Managed daily activities of 90 customer service representatives, handling 13k + calls daily. Trained, developed and motivated 4 Supervisors, 4 Leads, plus Scheduling Administrator and Cal...
Mar 2005 — Dec 2006
Customer Care Manager
Managed daily activities of 200+ customer care representatives, handling 10k+ inbound calls daily. Trained, developed and motivated 10 supervisors.
Jan 1994 — Jan 1995
National Director of Performance Management
Directed all aspects of integrating new national policies/procedures driven by billing, fraud, legal, and customer service department issues. Managed impacts to operations of 35 call centers...
1990 — Mar 2004
Education
Occupations
Executive
Director
Operations Manager
Skills
Greenbelt Certified
Call Center Development
Strategic Planning
Performance Management
Performance Improvement
Customer Service Operations
Team Leadership
Cross Functional Team Leadership
Training and Development
Telecommunications
Business Process Improvement
Employee Training
Training
Process Improvement
Customer Retention
Coaching
Program Management
Call Centers
Strategy
Leadership
Budgets
Account Management
Business Development
Outsourcing
Management
Crm
Business Process
Vendor Management
Project Planning
Customer Service
Team Building
Customer Relationship Management