Jennifer Mallett Richmond

Responsible for building the quality assurance and test infrastructure necessary to support implementation of bundled payment programs and other episode financing business lines. Responsibil...

Processed all service calls from Field Technicians that were submitted on a daily basis and verified the work performed and pricing to customer Submitted invoices and summary bills to all ...

Served as liaison between Inside Sales Representatives & Outside Buyers Reviewed all new orders placed by the reps and worked closely with Domestic/Import Production and Shipping to ensure...

Supplied third-level customer support for the DataScope Onsite Software Development Kit (SDK). Provided quality assurance for internal applications. Directed testing, certification, and test...

Established close relationships and provided excellent customer service with Outside Sales Representatives & Wholesale accounts Entered all orders received by Reps & Wholesale customers, i...

Performed QA testing for trade management and desktop applications, and data feed systems. Kept most current builds of BridgeStation available to QA group for testing.

Confirmed and secured the identity of customers prior to shipment to avoid Fraudulent purchases Obtained bank approval on all Check purchases to avoid insufficient incidents Established ...

Provided second level customer support for product issues. Supported custom extensions to the Data Feeds – Global Pricing product. Worked with new customers to custom program and configure d...

Maintained good customer service between outside vendors and W.R. Grace Decreased delinquent accounts Handled daily wire transfers and stop payments for company through Electronic bankin...