Jeffrey Kertzer is a qualified professional, working in Hilton Hotels Worldwide as a Assistant General Manager from 2020. This person gained professional experience in more than 15 positions at different companies. Jeffrey Kertzer went to the University of New Hampshire and received education there from 1986 to 1991. Carrollton, Texas is the city, where the professional was known to live. The person's phone number and email can be easily accessed through this website on demand.
Name variants:
Jeffery Kertzer,
Geoffrey Kertzer,
Jeff Kertzer
Last updated May 19, 2024
Contact Information
Workplace
Colleagues
Work History
Director of Front Office Operations
1590 Lbj Fwy, Dallas, TX
Recruited by the General Manager 4-Diamond Corporate Hotel; 337 Rooms with 17,000 sq. ft. of Meeting Space
from Apr 2019
Assistant Director of Housekeeping
Florida
Recruited back to the Omni Brand by the Corporate Director of Operations
4-Diamond Luxury Resort
720 rooms in Tower, 93 rooms in Sunset Lodge, 59 Villas with 248,000 sq. ft. of Meeting Sp...
Sep 2018 — Apr 2019
Housekeeping Leadership at Walt Disney World
Lake Buena Vista, FL
Recruited back to the Omni Brand by the Corporate Director of Operations Luxury Resort; 1260 Villas (1 Bedroom, 2 Bedroom, 2 Story Villas)
May 2018 — Sep 2018
Restaurant Manager
Dallas, TX
Recruited by Disney Led the Front of House and Back of House teams of a 164 seat Restaurant & Bar which provided a fun, casual dining atmosphere.
Dec 2017 — May 2018
Director of Housekeeping
2900 Monarch Lakes Blvd SUITE 202, Miramar, FL 33027
Assisted company with the opening of an additional tower with 300 rooms. While there I was responsible for coordinating the daily functions of deep cleaning, spreading of amenities into the ...
May 2017 — Dec 2017
Director of Rooms
4100 Lk Atlas Dr, Bryan, TX
Luxury Boutique Hotel with 176 rooms. Directly responsible with all aspects of the pre-opening process to include; Building the Reservations and PMS Systems, creating all the operational col...
Oct 2016 — Apr 2017
Director of Housekeeping
309 west San Francisco St, Santa Fe, NM 87501
Leading a team in Housekeeping and Laundry of 40 associates and 1 manager.
Stabilized team by setting expectations, communicating standards, hands on training, and providing an open door p...
Apr 2015 — Oct 2016
Director of Housekeeping and Guest Services Manager
22 Sylvan Way, Parsippany, NJ 07054
Promoted from Miami to Orlando
Involved with all aspects of the pre-opening and post-opening of the property.
Responsible for the Housekeeping, Honor Bar, Uniform Room and Loss Prevention...
Jul 2014 — Apr 2015
Director of Rooms
600 La Torretta Blvd, Montgomery, TX 77356
Seasonal position
Chosen as a "Coach" to create & roll-out Brand Standards to all associates
Led team to achieve monthly financial goals
Created & Implemented Departmental Standards whic...
Oct 2013 — Jun 2014
Director of Rooms
4001 Maple Ave, Dallas, TX 75219
Successfully implemented the PDQ/STEPS Housekeeping Green Program
Facilitate the Power of Engagement Training to all Managers and Associates
Implemented property specific Manager Guestroo...
Feb 2011 — Oct 2013
Director of Rooms
Florida
Due to the recession, I was offered several higher positions out-of-state
Involved with all aspects of the pre-opening and post-opening of the Resort.
Directly responsible for 9 managers ...
Jul 2004 — Jan 2008
Director of Rooms
1590 Lbj Fwy, Dallas, TX
Successfully ensured that each year the CPOR was met
Guest satisfaction scores measured by JD Powers and Medallia were: 8.49 (Top 11), 8.74 (Top 5), 8.80 (Top 7)
Year over year reduction ...
Sep 1999 — Jul 2004
Director of Housekeeping
Directed and coordinated all functions of the Housekeeping and Laundry Departments
Received an AOS score of 90.1% where the overall Omni average score was 86.8%
Achieved annual SQS Guest ...
Sep 1997 — Sep 1999
Front Office Manager
Provided leadership to the Front Desk, PBX, and Guest Services Team during conversion from a Doubletree Hotel to an Omni Hotel -Mentored all associates to provide an opportunity for growth
Aug 1996 — Sep 1997
Education
1986 — 1991
1983 — 1986
Occupations
Executive
Chief Executive Officer
Director
Corporate Executive
Chief Executive
Operations Manager
Skills
Hotels
Resorts
Pre Opening
Hospitality Management
Rooms Division
Laundry
Mentoring
Guest Service
Front Office
Spanish
Guest Service Management
Opening Hotels
Rooms Division Management
Pre Opening Experience
Budgets
Hotel Administration
Guest Recovery
Operations Management
Leadership
Epitome
Hiring
Customer Service
Customer Satisfaction
Cost Control
Income Statement
Employee Relations
Micros
Housekeeping
Training
Property Management Systems
Menu Development
Team Building
Yield Management
P&L
Convention Services
Hospitality
Hotel Management
Hospitality Industry
Employee Training
Opera
Onboarding
Budgeting
Coaching
Scheduling
Project Management
Customer Relations
Staff Training
Leadership Development
Problem Solving