Jay Norlund is a highly qualified expert, that works in ConAgra Foods main office of which is in 17. as a Team Leader, Consumer Affairs since 2012. This person gained professional experience in more than eight positions at various companies. Jay Norlund went to the Google AdWords and got education from 2010 to 2010. San Diego, California is the area, where this professional was known to live. This person's phone and email can be easily accessed through SoftwareOfficial on demand.
Name variants:
Jacob Norlund,
Jason Norlund,
Jasper Norlund
Last updated May 17, 2024
Contact Information
Last Update
Jul 8, 2022
Email
ja**@cognizant.com, ja**@gmail.com
Location
San Diego, CA
Company
Workplace
Colleagues
Work History
Team Leader, Consumer Affairs
Omaha, NE
Manage, coach and lead a team of At Home Consumer Affairs agents. Review calls and cases for accuracy and quality, report on performance, conduct one on one coaching and handle special proje...
from Mar 2012
Customer Experience Measurement Manager
Omaha, NE
Manage, coach and review work of Analysts measuring customer experience of call center calls on behalf of Fortune 500 clients. Act as standard for analyst's quality scoring towards productio...
Dec 2010 — Mar 2012
Senior Marketing Specialist
Omaha, NE
Sold and implemented marketing campaigns including direct mail, email and search engine advertising. A focus on SEM and Google AdWords specifically.
Jun 2010 — Dec 2010
Sales Trainer
Trained more than 400 call center sales reps regarding techniques, product knowledge and value. Customized classes and materials to fit the needs of the group. Classroom, huddles, side by si...
Dec 2008 — Jan 2010
Customer Service Manager
I created the Customer Service department for SDA from the ground up. I created the job descriptions (including my own), hired and trained the staff. We were in charge of collections, custom...
Sep 2001 — Jul 2008
Parts/Service Manager
Promoted twice. Last position as Parts and Service Manager with duties including but not limited to managing technicians, distributing parts, inventory, over the counter sales, billing, rent...
Dec 1998 — Feb 2001
Administrative Assistant
Front desk, phones, data entry & more. I created a database to track the annual events and residents involved in the town.
Aug 1997 — Nov 1998
Government Equipment Inventory Specialist
Tracked, scanned and documented various government equipment across the China Lake Naval Weapons Center in Ridgecrest, CA. Maintained database of equipment.
Jun 1996 — Aug 1996
Education
Occupations
Executive
Program Director
Team Leader
Sport Trainer
Sports Trainer
Agents
Manager
Analysts
Artist
Model
Operations Manager
Sports Trainers
Skills
Customer Service
Supervisory Skills
Process Improvement
Quality Assurance
Call Center
Sales Trainings
Sales Operations
Operations
Coaching
Team Management
Team Leadership
Customer Experience
Strategic Planning
Customer Satisfaction
Management
Analysis
Call Centers
Performance Management
Leadership
Training
Business Analysis
Six Sigma
Data Analysis
Customer Retention
Sales
Negotiation
Marketing
Team Building
FAQs about Jay Norlund
What is the profession of Jay Norlund?
This professional's job is Operations Program Manager
What jobs is Jay proficient at at?
Jay Norlund is proficient at such jobs as Executive and Program Director.
Where does Jay Norlund currently live?
San Diego, California is the place where Jay Norlund currently lives
Does the expert have the email address?
ja**@cognizant.com and ja**@gmail.com is Jay Norlund's email address.
How many companies did Jay Norlund work at?
The professional worked at eight jobs.
What education does Jay Norlund have?
Jay studied at the Google AdWords from 2010 to 2010.
Are there any industries, that Jay Norlund is connected to?
Jay Norlund works in Telecommunications industry.
What are special skills of Jay Norlund?
Jay has skills in the following areas: Customer Service, Supervisory Skills, Process Improvement, Quality Assurance, Call Center, Sales Trainings, Sales Operations, Operations, and Coaching.