Name variants:
Jayson Boren,
Jay Boren
Last updated May 23, 2024
Contact Information
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Work History
Call Center Manager
67 west 13490 south SUITE 200, Draper, UT 84020
Manage team of 15-20 agents
Daily/weekly client contact
Interview new candidates, hire, and termination.
Created/designed new policies
Reporting for KPI
from Oct 1, 2018
Coach and Team Lead
Coach for a team of 20-28 agents.
Daily, weekly QA monitors with agent follow up.
Interview new candidates, hire, and termination.
2% attrition average over 3 years.
Training, coaching,...
Jan 2016 — Oct 2018
Account Manager
13700 Oakland Ave, Highland Park, MI
QA experience - Monitor agents for best practice. Grade calls based on client and State requirements.
Manage all account relations for the client.
Successful and seamless rollout of new C...
Jan 2013 — Dec 2016
Occupations
Supervisor
Executive
Manager
Agents
Team Leader
Sport Trainer
Sports Trainer
Sales Specialist
Agent
Managers
Operations Manager
Sports Trainers
Sales Representative
Skills
Account Management
Crm
Customer Service
Leadership
Sales