With work experience over ten years, this professional is nowadays working at American Carpet South based in 89 as a Customer Service and Call Center Manager. Jasmene Grant has gained certifications in : Lean Six Sigma White Belt Certification, Project Management Essentials Certified (Pmec), and Certified Management Executive (Cme). they speak English fluently. This professional can be found in Manchester, New Hampshire. To contact with Jasmene, you can search for their phone or email or find additional information by requesting access to Jasmene's further details.
Name variants:
Jasmene Grant
Last updated May 24, 2024
Contact Information
Last Update
Jun 22, 2022
Email
db**@comcast.net
Location
Manchester, NH
Company
Workplace
Customer Service and Call Center Manager
Passaic, NJ
Industry
Construction, Flooring Installations, Special Trade Contractors, Building Finishing Contractors, Floor Laying Contractor Ret Floor Covering
Colleagues
Work History
Customer Service and Call Center Manager
347 Broadway, Passaic, NJ 07055
from May 2017
Call Center Manager
100 Campus Dr, Florham Park, NJ 07932
Directed the overall leadership for team members; orchestrated all day to day activities & ensured productivity exceeded service level & quality standards. Implemented a more robust and cust...
2016 — 2017
Senior Supervisor and Assistant Operations Manager
Championed the overall leadership, training, and mentor-ship for all team members; orchestrated all day to day activities & ensured productivity exceeded service level & quality standards. ...
2014 — 2016
Account Manager and Technical Advisor
Modernized and transformed account/profile information for customers; upgraded billing, and reconciled all areas of opportunity.
Counseled customers in areas such as billing, credit cards ...
2013 — 2014
Customer Service Supervisor and Trainer
9197 south Peoria St, Englewood, CO 80112
Guided the overall recruitment, training, and leadership for all team members; orchestrated all call calibration, coaching & training: (call flow, policies & procedures & best practices). Ac...
2008 — 2013
Legal Analyst
Basking Ridge, NJ
Authored, developed, and produced weekly KPI reports for all stakeholders.
Analyzed local, state, & government contract documents for cohesiveness with business & government customers; pil...
2006 — 2007
Education
Occupations
Engineer
Customer Service
Sales Specialist
Client Service Officer
Executive
Manager
IT Professional
Software Tester
Supplier
HR Specialist
Human Resources Specialist
Team Member
Operations Manager
Computer Specialist
Services Professional
Sales Representative
Recruitment
Skills
Team Leadership
Customer Experience
Customer Relationship Management
Cross Functional Team Building
Program Management
Business Process Improvement
Customer Satisfaction
Performance Management
Call Centers
Continuous Improvement
Employee Relations
Employee Training
Call Center Administration
Team Development
Call Center Development
Forecasting
Strategic Planning
Emotional Intelligence
Cross Functional Team Leadership
Strategic Leadership
Leadership Development
Staff Development
Team Management
Employee Engagement
Train the Trainer
Annual Reports
Virtual Teams
Customer Service Operations
Multi Cultural Team Leadership
Long Term Customer Relationships
Collaborative Project Management
Cross Functional Alignment
Call Center Management
Microsoft Office Suites
People Management
Contact Center Management
E Learning and Ilt Trainer
Workforce Management and Ewfm
Call Center Operations Manager
Daily Reports
Contact Center Operations
Lean Six Sigma
Process Improvement
Leadership
FAQs about Jasmene Grant
What's the main profession of Jasmene Grant?
The expert is a Customer Service and Call Center Manager.
What jobs is Jasmene proficient at at?
Jasmene Grant is proficient at Engineer and Customer Service jobs.
Where does Jasmene Grant currently live?
They lives in Manchester, New Hampshire.
Does the expert have the email address?
db**@comcast.net is Jasmene's email address.
How many companies did Jasmene Grant work at?
The professional worked at six jobs.
What education does Jasmene Grant have?
Jasmene studied at the.
What are the certifications of Jasmene Grant?
This expert received the following certifications: Lean Six Sigma White Belt Certification, Project Management Essentials Certified (Pmec), and Certified Management Executive (Cme).
What languages does Jasmene Grant speak?
Jasmene Grant speaks English.