Name variants:
J Lewis
Last updated May 22, 2024
Contact Information
Last Update
Jul 14, 2022
Email
jl**@nationsphotolab.com
Location
Laurel, MD
Workplace
Contact Center and Call Center Manager
Industry
Nonprofit Organization Management
Colleagues
Work History
Contact Center and Call Center Manager
1111 north Fairfax St, Alexandria, VA 22314
from May 2017
Independent Contractor and Consultant
Guided and executed customer experience strategies for multiple business. Partnered with organizations to share my expertise to develop the best solutions and processes possible to educate t...
Mar 2016 — May 2017
Customer Service Manager and Consultant
Delaware
Managed contact center, data entry, customer service email, staff and ACD system. Responsible for initiating effective and efficient improvements to company customer service operations via ...
Sep 2013 — Mar 2016
Senior Manager, Escalations
1680 Capital One Dr, Mclean, VA 22102
Led high-performing teams of 25 Advocacy bankers responsible for customer escalations, technical support, issue resolution and handling Tier 2 complaints.
Mentored and directed 5 full time...
Dec 2014 — Mar 2016
Director of Client Services
100 Cardinal Way, Freehold, NJ 07728
Jun 2003 — Sep 2013
Education
Occupations
Executive
Manager
Independent Contractor
Counselor
Recognition
Operations Manager
Contractor
Independent Business Owners
Advisor
Skills
Customer Satisfaction
Training
Process Improvement
Call Centers
Recruiting
Customer Retention
Program Management
Operations Management
Crm
Administration
Performance Management
Workforce Management
Strategic Planning
Customer Experience
Project Management
Quality Assurance
Business Planning
Change Management
Service Delivery
Service Desk
Admissions
Higher Education
Testing
Salesforce.com
Software As A Service
Management
Leadership
Customer Service
Coaching
Interviews
Customer Engagement
Performance Improvement
Team Building
Team Leadership
Cross Functional Team Leadership
Call Center Development
Performance Metrics
Contact Center Design
Staff Relations
Performance Measurement
Organizational Reengineering
Call Processing
Acd Management
Employee Management
Talent Acquisition
Contact Center Management
Customer Facing Roles
Trend Analysis
Entrepreneurship
Call Center Administration
Order Processing
Call Center
Staff Retention
Call Logging
Call Control
Phone Skills
Phone Etiquette
Phone Manner
Telecom Expense Management
Pbx Management
Payroll
Sales
Marketing
Strategy
FAQs about J Edward Lewis
What's the main profession of J Edward Lewis?
J is a Contact Center and Call Center Manager.
What are the profession of J?
These person's professions are Executive and Manager
Where does J Edward Lewis live?
The professional currently lives in Laurel, Maryland.
What is the expert's email?
The expert's email is jl**@nationsphotolab.com.
How many companies did J Edward Lewis work at?
J Edward Lewis worked at six jobs.
What education does J Edward Lewis have?
J studied at the Clarks Summit University from 1990 to 1992.
What are the certifications of J Edward Lewis?
This professional received the following certifications: Certified Call Center Management Professional and Business Communication Review.
Are there any professional industries J Edward Lewis is connected to?
This professional works in Consumer Services industry.