Heidi Wilson has been working as a Director Shared Services in Heidrick & Struggles since 2020. Furthermore, Heidi has on-the-job experience at more than seven companies using similar skills. Heidi has a total work experience of 16+ years. Heidi Wilson studied at the Walden University from 2010 to 2012. They have studied English. Charlotte, North Carolina is the place where Heidi presently lives. Find Heidi Wilson's actual email address and number with SoftwareOfficial search.
Name variants:
Adelaide Wilson
Last updated May 19, 2024
Contact Information
Last Update
Jul 14, 2022
Email
hi**@yahoo.com, hw**@masonite.com
Location
Charlotte, NC
Company
Workplace
Colleagues
Work History
Director Shared Services
233 south Wacker Dr SUITE 4200, Chicago, IL 60601
from Jun 2020
Manager, Global Business Services Customer Contact Center
201 north Franklin St SUITE 300, Tampa, FL 33602
Responsible for the strategic design, implementation and operational management of a Global Shared Services Contact Center supporting Masonite employees and vendors
Responsible for develop...
from Apr 2015
Operations Manager, Customer Service and Sales
150 Peabody Pl, Memphis, TN 38103
Feb 2014 — Mar 2015
Vp, Director of Operations, Shared Services Service Center
388 Greenwich St, New York, NY 10013
Jul 2001 — Mar 2011
Unit Manager
388 Greenwich St, New York, NY 10013
Personnel Management including hiring, agent training, call monitoring, performance monitoring and staff reviews
Identification of key interdepartmental operational issues, facilitation of...
Oct 2000 — Jul 2001
Regional Account Manager
Cold call sales resulting in an increase of over 50% of current client base within first year
Analyzing personal sales history to determine forecast projections and goals
Monitoring produ...
Jan 1999 — Oct 2000
Education
2010 — 2012
2006 — 2008
1985 — 1989
Occupations
Executive
Director
Manager
Engineer
Customer Service
Sales Specialist
Client Service Officer
Operations Manager
Skills
Process Improvement
Cross Functional Team Leadership
Management
Leadership
Strategy
Program Management
Training
Team Building
Operations Management
Project Management
Call Centers
Coaching
Crm
Business Process
Performance Management
Business Process Improvement
Strategic Planning
Leadership Development
Integration
Analysis
Recruiting
Team Management
Mergers
Service Delivery
Personnel Management
Executive Management
Vendor Management
Customer Service
Change Management
Team Leadership
Customer Retention
Organizational Development
Time Management
Procurement
Outsourcing
Business Analysis
Quality Assurance
Operational Excellence
Customer Experience
Employee Engagement
Business Strategy
FAQs about Heidi Wilson
What is the main profession of Heidi Wilson?
This professional's job is Director Shared Services
What are the profession of Heidi Wilson?
These person's professions are Executive and Director
Where does Heidi Wilson currently live?
Charlotte, North Carolina is the place where Heidi Wilson lives
What is Heidi Wilson's email?
Heidi Wilson's email is hi**@yahoo.com and hw**@masonite.com.
Where did Heidi Wilson work?
Heidi Wilson worked at Heidrick & Struggles, Masonite International.
What education does Heidi Wilson have?
Heidi studied at the Walden University from 2010 to 2012.
What languages does Heidi Wilson speak?
Heidi Wilson speaks English.
What is the industry that Heidi Wilson is connected to?
This person works in Consumer Services industry.