Heather Daffan is a high-level professional, working in Career Education Corporation main office of which is in 201. as a Manager of Dialer Operations since 2019. This person gained professional experience in more than seven positions at different companies. Heather Daffan went to the Noble University and received education from 2018 to 2018. Orlando, Florida is the area, where this expert was lastly known to be situated. This person's phone number and email can be accessed through this website by request.
Name variants:
Hettie Daffan,
Hetty Daffan
Last updated May 15, 2024
Contact Information
Workplace
Manager of Dialer Operations
Schaumburg, IL
Industry
Education Management, College/University, Noncommercial Research Organization, Business/Secretarial School College/University, College, School/Educational Services, Postsecondary Business Secretarial Schools Cooking Schools College/Universities, Postsecondary Business Secretary Educational Schools College/Universities, Business/Secretarial School, Business/Secretarial School Vocational School College/University, Colleges and Universities
Colleagues
Work History
Manager of Dialer Operations
231 Martingale Rd, Schaumburg, IL 60173
from Oct 2019
Dialer Administrator
25 Town Center Blvd, Clermont, FL 34714
Noble Certified
Programming of all inbound/outbound call flows, list criteria and agent screens
Creation of all Agent and User IDs
Training for all Agents and Users
Aug 2018 — Jul 2019
Manager Dialer Operations
Manage of team of Dialer Operations Analysts
Coordinate business efforts/strategies among various departments/partners
Lead strategic planning sessions
Perform Dialer system audits
Impl...
Jul 2017 — Aug 2018
Dialer Operations Analyst
Programming and coding in LiveVox
Facilitating daily strategy meetings with an internal team
Participating in meetings with the client(s) to better understand their strategy needs
Managi...
Mar 2015 — Jun 2017
Dialer Administrator
6277 Sea Harbor Dr, Orlando, FL 32821
Auditing Federal and/or Legal requirements for the Dialer to ensure compliance with all Federal authorities as well as any requirements set forth by our Legal Team to protect the Business Pr...
Jan 2013 — Feb 2015
Outbound Marketing Coordinator and Analyst
6277 Sea Harbor Dr, Orlando, FL 32821
Creating and coordinating outbound call campaigns for multiple departments Side by side coaching/training with agents in order to provide feedback to the Supervisors and to improve quality a...
Jun 2006 — Jan 2013
Education
Occupations
Executive
Manager
IT Professional
Systems Analyst
Operations Manager
IT Analyst
Skills
Customer Service
Team Building
Training
Process Improvement
Call Centers
Budgets
Customer Satisfaction
Microsoft Excel
Leadership
Program Management
Time Management
Coaching
Recruiting
Forecasting
Strategic Planning
Analysis
Strategy
Operations Management
Account Management
Performance Management
Management
Hospitality
Game Design
Game Development
Vendor Management
Outlook
Microsoft Word
Employee Relations
Game Theory
Game Programming
Game Mechanics
Gaming
FAQs about Heather Daffan
What's the main profession of Heather Daffan?
This professional's job is Manager of Dialer Operations
What are the main profession of Heather Daffan?
These person's professions are Executive and Manager
Where is Heather Daffan located?
The expert is located in Orlando, Florida.
How many companies did Heather Daffan work at?
Heather Daffan worked at seven jobs.
What education does Heather Daffan have?
Heather studied at the Noble University from 2018 to 2018.
What is the industry that Heather Daffan worked in?
This person works in Education Management industry.
Are there any special skills, that Heather Daffan has?
Heather Daffan has the following skills: Customer Service, Team Building, Training, Process Improvement, Call Centers, Budgets, Customer Satisfaction, Microsoft Excel, Leadership, and Program Management.