Guy Brackett is a high-skilled professional, working in Teleperformance on the position of Call Center Manager from 2012. Guy gained professional experience in more than nine positions at different companies. Guy Brackett went to the University of Central Florida and was studying from 1983 to 1984. Abilene, Texas is the city, where this professional was known to live. The person's email address and phone number can be accessed through this website by request.
Name variants:
Guy Brackett
Last updated May 18, 2024
Contact Information
Last Update
Aug 10, 2013
Email
gu**@gmail.com, gu**@gmail.com
Location
Abilene, TX
Company
Teleperformance
Workplace
Call Center Manager
Work History
Call Center Manager
Abilene, Texas Area
Responsible for operational performance of multiple call centers supporting multiple clients in an outsource environment. Direct responsibilities include training, general operations, and ma...
from Nov 2012
Sales and Operations Manager
Abilene, Texas Area
Responsible for creating an Inbound and Outbound Inside Sales Team. Sales team helped increase key product sales through the contact channel by over 40% year over year. Worked directly with ...
Jan 2012 — Oct 2012
Call Center Manager
Responsible for operational performance of multiple call centers supporting multiple clients in an outsource environment. Direct responsibilities include training, general operations, and m...
Apr 2006 — Jan 2012
Senior Operations Manager
Responsible for operation of the Western Region facility. Key responsibilities included managing the migration of accounts to their geographic area of responsibility and subsequently manage...
Apr 2005 — May 2006
Operations Manager
Responsible for operational metrics and new program implementation for a 100 person Small Business Unit (SBU) in an outsource environment. Launched the electronic disbursement support proje...
Apr 2004 — Nov 2004
Customer Support Manager
Responsible for the financial and operational performance of the customer service and support operation. Support teams included a Tier 1 outsource team of over 70 agents and an internal Ti...
Feb 2000 — Dec 2003
Senior Manager
Responsible for over $2 million in monthly revenue and an annual budget in excess of $5 million. Management of 150 technical and customer service agents. Developed Packard Bell NEC’s Workfor...
Feb 1992 — Jan 2000
Tactical Army Combat Computer Repairer
Software troubleshooting and repair of the ULLS (Unit Level Logistics System) program. This support was provided for the entire post and assigned training units. Hardware troubleshooting an...
Apr 1988 — Feb 1992
Education
1983 — 1984
Occupations
Executive
Manager
Operations Manager
Skills
Call Centers
Process Improvement
Outsourcing
Management
Operations Management
Leadership
Crm
Customer Service
Customer Satisfaction
Workforce Management
Account Management
Contact Centers
Team Leadership
Performance Management
Strategic Planning
Customer Retention
Customer Experience
Strategy
Vendor Management
Bpo
Call Center Administration
Team Building
Inbound Marketing
Sales
Project Management
Organizational Development
Technical Support
Sales Operations
Telemarketing
Troubleshooting
Call Center Development
P&L Budget Management
Quality Management
Integration
Business Process Improvement
Contact Center Operations
Customer Acquisition
Customer Relationship Management
Team Management
Cross Functional Team Leadership
Process Implementation
Budgeting
Marketing
Service Delivery
Budgets
Business Process Outsourcing
P&L Management
Avaya
FAQs about Guy Brackett
What is the main profession of Guy Brackett?
The expert is a Call Center Manager.
What jobs is Guy Brackett a professional at?
Guy is a professional such jobs as Executive and Manager.
Where does Guy Brackett currently live?
Guy currently lives in Abilene, Texas.
What is Guy Brackett's email?
The professional's email is gu**@gmail.com and gu**@gmail.com.
Where did Guy Brackett work?
Guy worked at Teleperformance, Banyan International.
Does Guy Brackett have personal webpage or blog?
The professional`s website is http://www.critikit.com.
What education does Guy Brackett have?
Guy studied at the University of Central Florida from 1983 to 1984.
What languages does Guy Brackett speak?
Guy Brackett speaks English.