Gregg Van Voorhis has been working as a Director, Customer Contact Center at BNA since 2010. Additionally, this person has on-the-job experience at more than four companies using similar skills. Gregg has a total work experience of 13+ years. Gregg Van Voorhis studied at the University of Pittsburgh from 1991 to 1993. Gregg has the following certificates: Salesforce Certified Service Cloud Consultant, Salesforce Certified Community Cloud Consultant, Salesforce Certified Sales Cloud Consultant, Salesforce.com Certified Administrator, and Certified Scrummaster. Currently the professional lives in Washington, DC region. Find this person's current email address and phone number through SoftwareOfficial search.
Name variants:
Gregg Voorhis
Last updated May 18, 2024
Contact Information
Last Update
Jul 10, 2022
Email
gk**@yahoo.com
Location
Washington, DC
Company
Workplace
Colleagues
Work History
Director, Customer Contact Center
+ Report to the VP of Customer Operations who reports to the President
+ Designed and implemented strategic plan to bring the Customer Contact Center up to date:
First to promote cloud sol...
from Feb 2010
Operations Manager, Customer Contact Center
+ Report to the Director of Subscriber Relations who reports to the President and COO.
+ Direct five operating unit supervisors and perform duties including strategic planning and budgetin...
Jan 2004 — Jan 2010
Operations Manager, Customer Outreach
+ Manage all aspects of multiple units including staffing, reporting and workflows. Areas of responsibility included customer training; customer retention; and content support contact cent...
Jul 1999 — Jan 2004
Lead Electronic Product Training Representative
Created and developed Training unit from a two-person operation to a highly -touted team.
Designed and coordinated training programs for prospective customers, large clients, sales repre...
Mar 1997 — Jan 1999
Education
1991 — 1993
1987 — 1991
Occupations
Executive
Manager
Director
Vice President
Chairperson
Engineer
Customer Service
Sales Specialist
Client Service Officer
IT Professional
Technical Support Specialist
Sales Support
Operations Manager
Director of Operations
Chief Operating Officer
Health Specialist
Supervisors
Chief Executive
Systems Support Specialist
Support Specialists
Services Professional
Sales Representative
General and Operations Manager
Skills
Salesforce.com
Crm
Customer Satisfaction
Cloud Computing
Lotus Notes
Salesforce.com Implementation
Contact Center Management
Account Management
Salesforce.com Certified Administrator
Change Management
Budgets
Contact Center Technology
Call Centers
Salesforce.com Certified Service Cloud Consultant
Ms Access/ Db Design
Sql Proficient
Call Quality Improvement
Managing In A Union Environment
FAQs about Gregg Van Voorhis
What's the main profession of Gregg Van Voorhis?
This professional's job is Engagement Manager
What are the profession of Gregg?
These person's professions are Executive and Manager
Where does Gregg Van Voorhis currently live?
The professional lives in Washington, DC.
Does the expert have the email address?
gk**@yahoo.com is The expert's email address.
Where did Gregg Van Voorhis work?
This person worked at BNA, BNA.
Where has Gregg Van Voorhis studied?
Gregg studied at the University of Pittsburgh from 1991 to 1993.
What are the certifications of Gregg Van Voorhis?
The professional received the following certifications: Salesforce Certified Service Cloud Consultant, Salesforce Certified Community Cloud Consultant, and Salesforce Certified Sales Cloud Consultant.
What is the industry that Gregg Van Voorhis worked in?
This person works in Management Consulting industry.