Glenn Sunada is a high-skilled professional, working in Broadridge main office of which is in 4. on the position of Call Center Manager since 2016. This person gained professional experience in more than seven positions at various companies. Glenn Sunada went to the California State University, Los Angeles and received education there from 1976 to 1980. Covina, California is the area, where this expert was known to settle. This person's email address and phone are easily accessed through this website on demand.
Name variants:
Glen Sunada,
Glynn Sunada
Last updated May 15, 2024
Contact Information
Last Update
Jul 7, 2022
Email
gs**@simplicitybank.com, gs**@msn.com
Location
Covina, CA
Company
Workplace
Colleagues
Work History
Call Center Manager
605 3Rd Ave, New York, NY 10158
Oversee call center performance.
Ensure vendor is meeting goals and objectives on a regular basis.
Reporting and analysis of call center metrics
Forecasting and Staffing in order to main...
from Jul 2016
Vice President Service Banking
1359 north Grand Ave, Covina, CA 91724
Jul 2012 — Apr 2015
Customer Care Center Manager and Assistant Vice President Service Delivery
1359 north Grand Ave, Covina, CA 91724
Ensured Customer Care staff were trained, coached and motivated to evaluate the customer’s needs and provided a high level of prompt and courteous service.
Monitored daily and monthly ACD ...
Sep 2003 — Jul 2012
Branch Manager
Effectively administered Branch activity with accountability for all aspects of performance including business development, operations and personnel administration. Ensured branch staff were...
Jan 1995 — Sep 2003
Member Service Manager
Ensured all Member Service staff followed all written policies and procedures.
Evaluated workflow and processes to ensure daily tasks were performed as scheduled.
Responsible to monitor a...
Jan 1992 — Jan 1995
Phone Center Supervisor
Effectively managed the daily operations of the Phone Center.
Generated automated call distribution (ACD) statistics to ensure Phone Center Representatives were delivering exceptional serv...
Jan 1990 — Jan 1992
Member Service Specialist
Prepared and processed Federal Reserve Cash Letters for all incoming and outgoing checks daily.
Accurately processed member payroll deduction requests.
Handled direct deposit requests and...
Jan 1988 — Jan 1990
Education
1976 — 1980
1974 — 1976
Occupations
Executive
Manager
Sales Specialist
Supplier
IT Professional
Software Tester
Vice President
Operations Manager
Services Professional
Sales Representative
Computer Specialist
Chief Executive
Skills
Call Center
Banking
Customer Service
Risk Management
Management
Credit
Process Improvement
Financial Analysis
Microsoft Office
Loan Origination
Team Building
Call Centers
Loans
Mortgage Lending
Commercial Banking
Leadership
Retail Banking
Business Process Improvement
FAQs about Glenn Sunada
What's the main profession of Glenn Sunada?
This professional's job is Call Center Manager
What are the profession of Glenn Sunada?
These person's professions are Executive and Manager
Where is Glenn Sunada located?
The professional is located in Covina, California.
What is Glenn Sunada's email?
The expert's email is gs**@simplicitybank.com and gs**@msn.com.
Where did Glenn Sunada work?
Glenn Sunada worked at Broadridge, Simplicity Bank.
Where has Glenn Sunada studied?
Glenn studied at the California State University, Los Angeles from 1976 to 1980.
What is professional industry that Glenn Sunada worked in?
This person works in Banking industry.
Are there any special skills, that Glenn Sunada has?
This professional has skills in the following areas: Call Center, Banking, Customer Service, Risk Management, Management, Credit, Process Improvement, Financial Analysis, Microsoft Office, and Loan Origination.