Name variants:
Garrett Wheeler
Last updated May 16, 2024
Contact Information
Workplace
Colleagues
Work History
Vice President of Business Development
Developing solution sales and marketing process. BPO Near shore and offshore customer care and contact centers
Mar 2012 — Aug 2017
Business Developement Director
engagement of potential Fortune 500 clients who are interested in outsourcing to the Philippines or other destination of interests.
Jan 2010 — Mar 2012
Operations Director
Overall accountability for daily operations and performance of over 1000 employees..
Ensured full compliance with corporate policies for recruiting, training and development and overall ev...
Jun 2005 — Dec 2009
Vice President, Call Center Operations
Overall accountability for daily operations and performance of 6 Call Centers and 450 employees.
Created and implemented policy and procedures to effectively synchronize all call centers f...
Mar 2003 — Mar 2005
Vice President, Sales and Marketing
Responsibilities included daily operational management of the team that were focused on sales and marketing of Real Estate and Financial Services to homeowners which properties were in bankr...
Jun 2003 — Mar 2004
Director of Operations
600 Brickell Ave SUITE 3200, Miami, FL 33131
Responsibilities included ensuring that all managerial production goals, reports, budgets and departmental employees were all performing in accordance with corporate mandates. Ensured full c...
Jun 1996 — Mar 1997
Education
Occupations
Executive
Vice President
Director
Chief Executive
Operations Manager
Skills
Account Management
Contract Negotiation
Contact Center Operations
Outsourcing
Program Management
Call Center
Bpo
Workforce Management
Customer Experience
Vendor Management
Customer Retention
Process Improvement
Operations Management
Customer Satisfaction
Leadership
Call Centers
Strategy
Management
Recruiting
Training
New Business Development
Employee Training
Budgets
Contact Centers
Business Development
Business Process Outsourcing