We found the following information about Frank Gusmano at Contact Center Americas, where this person has worked as a Site Director since 2015. Frank's total work experience is over 30 years, during which time this professional had at least ten jobs at different companies to develop skills. Miami, Florida is the place where this professional presently lives. You can contact with Frank by looking for phone or email address or get additional information by requesting access to Frank's details from SoftwareOfficial.
Name variants:
Francis Gusmano,
Franklin Gusmano
Last updated May 13, 2024
Contact Information
Workplace
Colleagues
Work History
Contact Center Director
Boca Raton, FL
FlexShopper, LLC, a wholly owned subsidiary of FlexShopper, Inc. (FPAY) is a financial and technology company that provides brand name durable goods to consumers on a lease-to-own (LTO) basi...
Apr 2014 — Apr 2015
Call Center Workforce Site Director
4150 southwest 28Th Way, Fort Lauderdale, FL 33312
Total Direct reports 7. Include Workforce Senior Analysts and Coordinators. Responsible for overall operating efficiency of the workforce department with focus on an internal call center of ...
Oct 2012 — Apr 2014
Call Center Support and Sales Manager
500 Fairway Dr, Deerfield Beach, FL 33069
Total Direct Reports 7: 4 Sales supervisors, 1 Customer Service Team Lead, 1 Quality Assurance Supervisor, and 1 Trainer.
Achieved growth over overall agents by 100% in 1 year. From 50 age...
May 2008 — Oct 2012
International Call Center Sales Manager
Responsible for a group of 20 inside sales agents and 50 outsourced sales and service agents located internationally. Provided guidance to make sure all Key Performance Indicators and goals ...
Oct 2005 — May 2008
Call Center Vice President
5400 Broken Sound Blvd SUITE 500, Boca Raton, FL 33487
Total Direct Reports 5: 1 Quality Assurance, 2 Supervisors, 1 Trainer and 1 Admin. Assistant.
Accomplishments:
Within 30 days I reduced the inbound abandonment rate from 60% to 3%.
Reduc...
Apr 2000 — Oct 2005
Customer Service and Inside Sales Manager
City of Sunrise, FL
Nov 1991 — Apr 2000
Education
1991 — 1996
Occupations
Executive
Director
Operations Manager
Skills
Call Center Development
Workforce Management
Strategic Planning
Team Building
Coaching
Cross Functional Team Leadership
Leadership Development
Change Management
Analytics
Cold Calling
Bpo
Telemarketing
Operations Management
Customer Experience
Call Center
Customer Satisfaction
Recruiting
Leadership
Team Leadership
Customer Service
Management
Call Centers
Account Management
Salesforce.com
Sales Management
Selling
Direct Sales
Quality Assurance
Sales
Training