Florence Gerlach is a highly qualified expert, that works in Rr Donnelley main office of which is in 226. as a Manager, Customer Service from 2010. Florence Gerlach has earned professional experience in more than 15 positions at different companies. Florence Gerlach went to the Lewis University and received education there. Dekalb, Illinois is the city, where the professional was known to be settled. The professional's phone and email are easily accessed through SoftwareOfficial by request.
Name variants:
Flo Gerlach,
Floy Gerlach,
Floss Gerlach,
Flossie Gerlach,
Flossy Gerlach,
Flora Gerlach,
Florrie Gerlach
Last updated May 14, 2024
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Work History
Director Call Center Data Entry
Momentum provides a comprehensive range of integrated logistics services encompassing transportation, freight forwarding, warehousing, logistics and container repair services. Director of Na...
Feb 2002 — Nov 2002
Call Center Trainer
Diligently hired, trained, and mentored 30 new hires to successfully meet company business and customer service goals.
Developed effective ongoing training program for 40 employees through...
Jan 2000 — Jan 2002
Station Operations Manager
Achieved 100% on time departure of our DC9 aircraft, departing and landing 5 days per week.
Proficiently directed loading crews while maintaining an injury-free record.
Attentively mainta...
Jan 1998 — Jan 2000
Customer Service Supervisor
Effectively led and managed a staff of 40 Teamster Customer Service Representatives meeting productivity standards.
Successfully oversaw the improved quality of the team’s performance from...
Jan 1988 — Jan 1998
Customer Service Manager
Customer Service Manager 2003 - 2006 Productively managed Call Center of 45 representatives for the Midwest market handling 3,000 calls per day consistently meeting or exceeding customer ser...
Jan 1976 — Mar 2006
Call Center Team Leader
Highly productive front line call center member maintaining key accounts including tracking, data entry, sales, rating, customer satisfaction, and international export/import preparation.
Jan 1976 — Jan 1988
Education
Occupations
Executive
Manager
Engineer
Customer Service
Sales Specialist
Client Service Officer
Logistics Supply Chain Professional
Counter Manager
Operations Manager
Logistician
Sales Representative
Skills
Customer Service
Staffing Analysis
Customer Satisfaction
Logistics
Budgeting
Process Improvement
Hiring
Performance Management
Team Building
Customer Relations
Operations Management
Change Management
Problem Solving
Employee Relations
Contract Management
Vendor Management
Account Management
Coaching
Mentoring
Scheduling
Strategic Planning
Customer Retention
Team Leadership
Microsoft Office
Quality Assurance
Continuous Improvement
Call Center
Metrics
Supply Chain Management
Compliance
Documentation
Cross Functional Team Leadership
Vendor Relations
Business Process Improvement
Employee Engagement
Customer Experience
Planning
Team Management
Call Centers
Software Documentation
Project Management
Budgets
Management
Sales Operations
Leadership
Supply Chain
Project Planning
Analysis
Inventory Management
Process Scheduler