Felix L Luna is a high-level professional, that works in Yes You Can! main office of which is in 598. on the position of Call Center and Business Support Operations, Director from 2018. This person has earned professional experience in more than eight positions at different companies. Felix L Luna went to the University of Phoenix and was studying there from 2012 to 2014. Fort Lauderdale, Florida is the area, where this expert was lastly known to live. Their e-mail and phone are accessed through this website on demand.
Name variants:
Lix Luna
Last updated May 14, 2024
Contact Information
Last Update
Jul 6, 2022
Email
fe**@aol.com, fe**@comcast.net
Location
Fort Lauderdale, FL
Company
Yes You Can!
Workplace
Call Center and Business Support Operations, Director
Work History
Call Center and Business Support Operations, Director
654 South Dr SUITE 403, Miami Springs, FL 33166
from Jul 2018
Director of Call Center Operations
Centah Inc. is a fast growing Software as a Service (SaaS) company. We have become the leading experts in providing innovative and configurable solutions to home improvement retailers, trade...
from Feb 2016
Sales, Manager
Drove center performance in a director capacity to deliver company goals, and managed the center to meet sales targets and efficiencies.
Responsibilities included recruiting, addressing pe...
Nov 2014 — Sep 2015
Call Center Director and Performance Management
9675 northwest 117Th Ave SUITE 405, Miami, FL 33178
Led a team of 250+ in 4 call centers: Vixicom in the Dominican Republic, KM2 Solutions in Honduras, KG in India, and Marketlink in Des Moines, Iowa. Consistently exceeded quarterly sales go...
Oct 2009 — Jan 2015
Customer Service Manager
Florida
Managed customer service team as well as training and quality program responsibility.
Managed budget for customer damage claims and return. Improved customer satisfaction rate from 89% to ...
Jul 2006 — Oct 2009
Dispatch and Service Manager
255 east 5Th St, Cincinnati, OH 45202
Brought on board by former peer at AT&T Broadband to bring the dispatch team to the next level. Managed, trained, developed and organized the dispatch team improving productivity by 40%. Dir...
Dec 2005 — Jul 2006
Quality Manager
4500 north State Rd, Fort Lauderdale, FL
Managed the quality and training for the T-Mobile program.
Instrumental in the success of account through calibrations and organizing and establishing
processes to ensure development of o...
Nov 2003 — Dec 2005
Customer Service Manager
Philadelphia, PA
Managed multiple teams: Customer Service, Workforce Management, and Quality Assurance
in 300+ seat call center. Twelve direct reports.
Opened 300+ center in 2002 in Miramar, Florida.
Org...
Mar 1997 — Jun 2003
Education
Occupations
Executive
Director
Health Specialist
Wellness and Fitness
Construction
Operations Manager
Skills
Call Centers
Management
Training
Team Building
Customer Service
Customer Satisfaction
Performance Management
Account Management
Process Improvement
Call Center
Leadership
Recruiting
Customer Experience
Customer Retention
Employee Relations
Team Leadership
Operations Management
Project Management
Strategic Planning
Program Management
Sales
Vendor Management
Strategy
Sales Management
Business Development
Workforce Management
Coaching
Telecommunications
Quality Assurance
Retail
Business Analysis
Contract Negotiation
Business Intelligence
Strategic Communications
Telemarketing
Forecasting
Sdlc
Salesforce.com
FAQs about Felix L Luna
What's the main profession of Felix L Luna?
This professional's job is Call Center and Business Support Operations, Director
What are the main profession of Felix?
These person's professions are Executive and Director
Where is Felix L Luna currently located?
Felix L Luna is currently located in Fort Lauderdale, Florida.
What is the professional's email?
The professional's email is fe**@aol.com and fe**@comcast.net.
Where did Felix L Luna work?
The professional worked at Yes You Can!, Centah Inc..
What education does Felix L Luna have?
Felix studied at the University of Phoenix from 2012 to 2014.
What languages does Felix L Luna speak?
Felix L Luna speaks Spanish.
What is the industry that Felix L Luna worked in?
This person works in Health, Wellness And Fitness industry.