Erin Wyne

I use data analytics (SQL,) and BI tools (Power BI, Looker, Excel) to develop a comprehensive Reporting Program including defining KPIs, Goals, and Forecasting from the ground up for our ris...

I use data analysis and statistical/machine learning techniques to develop solutions to combat fraud and abuse across all Angie's List services. I also collaborate with product and engineeri...

o Develop tools to catch and prevent malicious activity on the website including site scraping, credit card fraud, and fake consumer reviews. o Identify and investigate instances of potent...

o Regularly work with Information Security, Engineering, and Legal teams to report instances of malicious activity. o Develop tools to catch and prevent malicious activity on the website i...

o Worked with engineers to scope out site security related business requirements for new projects such as an automated system to identify fake consumer reviews and a new Angie’s List Busines...

o Recruited, trained, and supervised a team of 10 employees. o Monitored transactions and performed Quality Assurance checks for all team members on a bi weekly basis. o Directly supervis...

o Direct supervisor for a staff of 5. o Monitored transactions and performed Quality Assurance checks for all team members on a bi weekly basis. o Supervised employees who were determinin...

o Supported a Call Center staff of over 100 employees with escalated callers and general inquiries. o Worked as part of a team to determine if consumer reviews met Angie’s List reporting gui...

I supervise the second shift crew and manage the store in the absence of the store or assistant managers. I assist customers with questions regarding merchandise in the store, store function...

o Assisted in taking incoming reception calls. o Created and accepted new profiles for service providers. o Processed numerous internal assistance requests ranging from profile updates to...