Erin Martin

Applications Administrator & Trainer

Name variants:
Erin Martin
Last updated May 13, 2024

Contact Information

Last Update
Jul 17, 2022
Email
el**@gmail.com
Location
Colorado Springs, CO

Workplace

Junior Achievement serving LaPorte County
Applications Administrator & Trainer

La Porte, IN

Industry

Nonprofit Organization Management

Work History

Applications Administrator & Trainer

Provide Administration and SME support for Blackbaud CRM as well as developing and delivering all end-user training. Serve as Business Analyst and Technical Liason for conversion project.
from Feb 2011

IT Service Desk Manager

May 2009 — May 2011

Lead System Support Specialist

Aug 2007 — May 2009

System Support Specialist

May 2005 — Nov 2005

Subject Matter Expert

CGS
Oct 2004 — May 2005

Lead System Support Specialist

May 2004 — Feb 2011

Web Support Engineer

CGS
Mar 2004 — Oct 2004

Helpdesk Support Engineer

CGS
Jan 2004 — Mar 2004

SME

2003 — 2004

Database Specialist

Colorado Springs, CO
Sep 2002 — Jul 2003

Oracle Support

2002 — 2003

Executive staff IT support

2000 — Jul 2011

Helpdesk Technical Lead, Technical Support Agent

Sep 1996 — May 1998

Sr. System Administrator

Feb 1995 — 2002

Sr. System Administrator

Formerly known as Cybertrails
1995 — 2002

Education

Nursing & Mathematics

from 2009
1988 — 1991

Occupations

Executive
Director
Business Analyst
Organization Management
Non-Profit
Sales Specialist
Support Specialist
Operations Manager
Analyst
Analysts
Client Service Officer
Customer Service

Skills

Nonprofits
Sharepoint
Training
Volunteer Management
Software Documentation
Public Speaking
Networking
Information Technology
Help Desk Support
Leadership
Program Management
Access
Active Directory
Project Management
Customer Service
Microsoft Office
Outlook
Databases
Visio
It Service Management
System Administration
Windows 7
Html
Crm
Technical Product Training
Application Administration
Itil V3 Foundations Certified
Service Level Management
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