Erika Gaber Calabrese is a high-skilled expert, working in Serco on the position of It Manager from 2019. Erika Gaber Calabrese gained professional experience in more than nine positions at different companies. Erika Gaber Calabrese went to the University of Phoenix and got education to 2010. This expert has the following qualifications: Itil - Foundations. Stone Ridge, Virginia is the area, where the professional was lastly known to be living. Erika's phone number and email can be accessed through this website on demand.
Name variants:
Erica Calabrese
Last updated May 12, 2024
Contact Information
Last Update
Jun 27, 2022
Email
er**@yahoo.com, er**@gmail.com
Location
Stone Ridge, VA
Company
Serco
Workplace
It Manager
Work History
Service Delivery Manager
100 Centurylink Dr, Monroe, LA 71203
Managed all aspects of the service desk staff of over fifty employees (Tier 1 and Tier 2) in a 7,000 end-user environment which provides telephone support to end-users on complex hardware, s...
from Dec 2013
Director - User Support Services
610 Professional Dr SUITE 102, Gaithersburg, MD 20879
Managed Service Desk and Desktop Support Managers
Conducted Quarterly Business Reviews for C-level clients: IT User Support metrics, trending and training recommendations
Developed and en...
May 2010 — Jun 2013
Technical Services Support Manager
1100 north Glebe Rd, Arlington, VA 22204
Managed all aspects of the staff of over twelve technical support technicians (Tier 1 and Tier 2) in a 14,000 end-user environment which provides telephone support to end-users on complex h...
Dec 2006 — May 2010
Helpdesk Manager
3460 Lotus Dr SUITE 100, Plano, TX 75075
Managed and trained a staff of technicians in corporate and remote locations in a 1,000 user environment
2005 — 2006
Manager
Managed and trained a staff of over nine PC technicians at 3 separate locations in a 2,000 user environment. Executed multiple phases of technical staff management including: interviews, sch...
2000 — 2006
Helpdesk
Supervised, managed and troubleshot day-to-day Helpdesk functions for 650 PC and Macintosh users
1992 — 2000
Education
Occupations
Executive
Information Technology Director
IT Professional
IT Manager
Accountant
Finance and Accounting Specialist
Accounting Bookkeeper
Bookkeeper
Skills
It Operations
Project Management
Operations Management
Problem Management
Itil Certified
Document Management