Erica Penner is a qualified professional, that works in Evergy main office of which is in 750. as a Manager Training and Knowledge Management from 2018. This person gained professional experience in more than five positions at various companies. Erica Penner went to the Baker University and got education from 2011 to 2015. Kansas City, Missouri is the city, where this expert was known to live. This expert's e-mail and phone can be accessed through this website on demand.
Name variants:
Erika Penner,
Ericka Penner,
Ricky Penner,
Rickie Penner
Last updated May 12, 2024
Contact Information
Last Update
Jul 13, 2022
Email
er**@kcpl.com
Location
Kansas City, MO
Company
Evergy
Workplace
Manager Training and Knowledge Management
Work History
Manager Training and Knowledge Management
1 One Kansas City Pl, Kansas City, MO 64105
from Jun 2018
Manager - Performance Management
Provide strategic leadership and direction for effective delivery of performance management initiatives including benchmarking, quality assurance, regulatory support and change management fo...
Mar 2014 — Jun 2018
Senior Quality Assurance Analyst
Establish procedures to measure and maintain high standards of performance within the contact center with support to Customer Services. Manage data collected through multiple systems (e.g.: ...
Jul 2009 — Feb 2014
Call Center Supervisor
Execute on the vision, mission, and objectives of the 24x7 contact center to successfully achieve productivity and quality objectives. Provide effective two-way feedback to engage employees ...
2005 — 2008
Education
2011 — 2015
1991 — 1995
Occupations
Executive
Manager
IT Professional
Software Tester
Operations Manager
Computer Specialist
Skills
Process Improvement
Call Center
Vendor Management
Call Centers
Contact Centers
Business Process Improvement
Software Documentation
Leadership
Change Management
FAQs about Erica Penner
What is the main profession of Erica Penner?
Erica is a Manager Training and Knowledge Management.
What jobs is Erica Penner a professional at?
Erica is a professional Executive and Manager jobs.
Where does Erica Penner currently live?
Kansas City, Missouri is the place where Erica Penner lives
Does the expert have the email address?
er**@kcpl.com is The expert's email address.
Where did Erica Penner work?
Erica Penner worked at Evergy, Kansas City Power & Light.
Where has Erica Penner studied?
Erica studied at the Baker University from 2011 to 2015.
Are there any professional industries Erica Penner is connected to?
Erica works in Utilities industry.
Are there any special skills, that Erica Penner has?
This person has the following skills: Process Improvement, Call Center, Vendor Management, Call Centers, Contact Centers, Business Process Improvement, Software Documentation, and Leadership.